Représentant Service à la clientèle / Customer Service Representative

Job Description

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just‑in‑time” or “just‑in‑sequence”.

Job Summary

The incumbent will support customers by assisting them with their questions, complaints, concerns, or any issues that they might have with a product or service. The employee will also manage customers order books, potential delays / stockouts, and improvements. Duties include fostering customer satisfaction, managing administrative tasks, processing orders, and making modifications. Ensure company goals / KPIs are being met. Help promote a culture of continuous improvement. Establish and maintain long‑term professional relationships with internal and external customers.

Job Description

Key Accountabilities:

• Respond quickly to external and internal customer inquiries.


• Communicate with customers through various channels (e‑mails and phone).


• Problem solve.


• Open and modify customer accounts.


• Process orders, forms, applications, and requests.


• Create quotations.


• Coordinate with operations on deliveries and inquiries.


• Analyze pricing, invoices, discrepancies, and create necessary adjustments.


• Work on accounts receivable; work with customers on payment defaults, analyze invoices, and create debit and credit memos.


• Monitor on‑time delivery and communicate with customers.


• Analyze inventory levels, forecast, purchase orders, incoming inventory, and firm orders.


• Create various reports (order confirmations, forecast, volumes, etc.).


• Resolve customer complaints.


• Know our products inside and out to answer questions.


• Answer client questions about credit terms, products, prices, and availability.


• Meet with customers as required.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements:

• Experience in Sales / Customer Service (2 years).


• High school diploma or equivalent.


• Fluency in written and spoken French and English.


• Understanding of the sales process and dynamics.


• Experience using computers for a variety of tasks.


• Competency in Microsoft applications Excel (intermediate), Outlook, SAP (an asset).

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance


• Life Insurance and Disability


• Voluntary Wellness Programs


• 401(k) and RRSP programs with Company Match


• Paid Vacation and Holidays


• Tuition Reimbursement


• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre‑employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

• Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.


• Request payment of any kind from prospective jobseekers or candidates for employment.


• Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK.


• Send checks to job seekers.


• Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

• TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner.


• TK will not be responsible to anyone acting on an employment offer that is not directly made by TK.


• Anyone making an employment offer in return for money is not authorized by TK.


• TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.