Remote Technical Support Representative
Job Description
You'll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!
Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.
As a remote service agent, you'll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here's what you can expect:
- Work up 24 hours per week over a maximum of 5 shifts
- Shifts are up to 8.5 hours, with varying start and end times
- Flexibility as business needs may fluctuate week to week
As a remote technical support representative, you will create an amazing customer experience by:
- Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
- Providing tutorials to clients on the proper use of their products
- Identifying and recommending solutions based on customers' needs
- Completing training to continuously improve the client experience
What we are looking for:
- 1+ years of help desk or technical call centre experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Availability to work at least one weekend day (Saturday or Sunday) is required
Your home office comes equipped with:
- Computer with monitor, speakers, and anti-virus software.
Computer Requirements
Windows Devices:
Operating System: Windows 11 or later
Hardware:
Trusted Platform Module (TPM) version 2.0 or higher
Virtualization-Based Security (VBS) enabled
Secure Boot turned on
Memory Integrity under Core Isolation turned on
Mac Devices:
Chipset: Apple-manufactured (M1 or higher)
Operating System: macOS 13.0 or later
Biometric Setup: Touch ID must be enabled
- Subscription to a high-speed internet connection
- A USB or 3.5mm PC headset
- IR webcam or Windows Hello certified webcam
- A door. Home offices are required to be private and quiet and not in your living room.
Why you'll love it here:
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- An enthusiastic, fun, and supportive team culture
- Opportunities to build new skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team!
We are looking for people just like you.
Base pay range
B.C. hourly pay rate: $18.85 - $19.85
P.E.I. hourly pay rate: $17.25 - $18
Ontario hourly pay rate: $19.35 - $19.50
Pay may vary in provinces outside of ON, B.C. and P.E.I.
This posting is for a vacancy.
How to Apply
Ready to start your career as a Remote Technical Support Representative at Best Buy Canada?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Best Buy Canada in Vancouver.
Is this a remote position?▼
This appears to be an on-site role in Vancouver.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.