Remote Customer Support Associate

Job Description

Job Description

Job Description

Looking for a role where you can help people, grow professionally, and work from home? We’re hiring dedicated Customer Service Representatives who want a meaningful career with long-term potential.

About the Opportunity

For decades, our organization has supported families and partnered with trusted groups across the U.S. and Canada. As we continue expanding, we’re seeking individuals who are dependable, compassionate, and ready to provide outstanding service in a remote setting.

What You’ll Do

In this role, you’ll be the first point of contact for members who need assistance with their benefits. Your goal is to provide reliable support and ensure every interaction is positive and informative.

Daily responsibilities may include:

• Responding to inquiries through virtual consultations or phone calls
• Explaining benefit information in easy-to-understand terms
• Assisting with updates, forms, and general account questions
• Maintaining detailed and accurate documentation
• Following up with members to ensure questions are fully resolved

What You’ll Gain

We want you to succeed, and that means giving you the resources to grow personally and professionally.

This position offers:

• Fully remote work environment
• Competitive compensation that is weekly paid with opportunities for bonuses
• Comprehensive training and ongoing coaching
• Full health benefits
• Flexible scheduling designed to support your lifestyle
• Clear career paths with real internal promotion opportunities
• Incentive programs, awards, and company-sponsored travel for qualifying performance

Who We're Looking For

This role is a great fit if you:

• Experience in customer support or a fast-paced admin role
• Have strong communication skills and enjoy helping others
• Ability to work cross-functionally and maintain professionalism in sensitive or high-pressure situations.
• Self-motivated and able to thrive in a fully remote work environment.
• Tech-savvy, organized, and proficient in using Zoom and Google Spreadsheets.
• Authorized to work in Canada or the U. S​​​​​​

Why People Stay

Our team members often build long careers here because they feel supported, recognized, and part of a company that values their success. Hard work doesn’t go unnoticed—and your contributions genuinely make a difference in the lives of the families we serve.

Take the Next Step

If you’re ready to join a remote team that values service, growth, and opportunity, we’d love to meet you.