Confidential
About the role:
A career in a professional administration role in the Real Estate industry will provide you with an opportunity to learn, critically analyze & actively assist in improving existing/future business models/practices. The models/practices our team uses aim at identifying, cultivating, and nurturing past/present/future client relationships while increasing efficiency to help streamline day-to-day business operations. Our teams main objective is to offer our past/present/future clients an unmatched level of service, value, knowledge, and experience. Ideal candidates will be results-driven and will assist the team in achieving clear goals & annual objectives.
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What Youll Create and Do:*
At the Administrative level, youll be responsible for helping to solve complex business issues from strategy to execution. The Real Estate Administrative Assistant skills and responsibilities for this level include but are not limited to:
- Deliver concierge and boutique-style level of customer service to team and past/present/future clients
- Proficiency, maintenance & management of existing CRM (Customer Relationship Management)
- Handling incoming client calls/inquiries and responding appropriately
- Reviewing and responding to regular email communications and notes
- Communicating/coordinating with vendors & all real estate-related partners/businesses
- Prepare offers, amendments and waivers, and other related forms/documents
- Market Evaluations
- Social media management
- Coordinating photography/videography/staging/print materials
- Paperwork and associated deals management
- Maintaining the teams calendars & scheduling meetings/calls with clients
- Compiling/reviewing/calculating/managing reports/data and interpreting what information team needs to act on
- Conducting client and market research
- Management and critical analysis of marketing/advertising
- Proof-reading/editing/analyzing various print and marketing materials
- Administrative management throughout both buyer and seller transactions
- Maintain a positive team environment with collaboration being key
What Youll Bring to This Role:
- A flair for excellent customer service with an accent on strong communication skills and a positive attitude
- Extremely detail-oriented with excellent proof-reading skills and prudent grammatical use
- Work well in a fast-paced environment
- Consistent self-starter
- Ability to streamline processes for better efficiencies
- Strong critical thinking skills and ability to anticipate
- An interest in working within a digital world with particular attention to technology trends, an openness to learning new tools and adapting how you work
- A demonstrated commitment to offering value to our clients and providing a truly memorable and high level of customer service that will keep our clients returning for years to come
- Relevant experience in customer service, administration or applicable transferable skills
- Extensive technical knowledge in Google Suite (Google Mail, Calendar, Contacts, Sheets, Docs, Meet, Drive)
- Proficiency with Matrix, Canva, WebForms, Broker Bay, Geowarehouse, Lonewolf, social media platforms (Facebook, Instagram, YouTube, Twitter, LinkedIn, TikTok), Docusign, IXACT contact, Follow up Boss, Zoom, Adobe, Apple/MAC Operating Systems and more
- You have a passion for customer service and a flair for administration
- The hours you will work will be flexible working hours based on the needs of your team
- Excellent time management, organization, task prioritization and problem-solving skills
- The ability to work well both independently and in a team environment
- Flexibility to work from home in a distraction free environment