40000 - 45000 Posted:
Job Description
Job DetailsDescription
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential
Join Steele Auto Group as our Protection Plan Administrator
Are you ready to step into a role that keeps our Aftersales Finance and Insurance program running smoothly and makes a real impact every day? As Steele Auto Group's new Protection Plan Administrator, you will provide essential support across multiple dealerships, managing data, administrative tasks, and customer engagement to ensure accuracy, efficiency, and a seamless experience for every customer.
This opportunity is suited to someone who enjoys organization, working with data and systems, and playing a key support role within a growing program. You will collaborate with internal teams, connect with customers, and help keep processes moving smoothly behind the scenes.
Compensation: $40,000 - $45,000, based on experience and capabilities.
Location: Flexible blend of in‑office and remote work, as required.
What You Will Be Doing
Enter and maintain accurate customer, contract, and deal data across systems including PBS and First Canadian logs
Support reconciliation between sold deals, referrals, and reporting tools
Facilitate the signing of protection plan contracts and manage the follow‑up process for all outstanding items
Communicate professionally with customers by email, text, and phone
Review customer engagement in PBS and determine next steps, including calls or lead transfers
Build and manage follow‑up lists for aged leads, lease‑end customers, and prior Aftersales clients
Review campaigns and guides prior to launch to ensure links, forms, and flows are working correctly
Track Aftersales deals and referrals, flagging gaps or missing information to the Aftersales Finance and Insurance Leader
Other duties as needed from Management
What You Bring
Comfort working across multiple systems and digital tools
Strong attention to detail and data accuracy
Clear written and verbal communication skills
Ability to manage multiple priorities and deadlines
Curiosity, adaptability, and a willingness to learn
A growth‑focused mindset that sees challenges as opportunities
Automotive, finance, or dealership experience is an asset, but not required.
Why This Role Matters
Your work as the Protection Plan Administrator directly supports the success of the Aftersales program and helps create a seamless experience for both customers and dealership teams. You will contribute directly to the success of the team, building skills and expertise while supporting a growing, evolving program.
Why You Will Love Working With Steele Auto Group
At Steele Auto Group, you are joining more than a workplace. You are becoming part of a community that values growth, recognizes effort, and supports you in building a career you are proud of.
Role
We believe in rewarding hard work and supporting the whole person. Our Total Rewards package is designed to help you thrive physically, financially, and emotionally. Depending on your role and employment type (full‑time, part‑time, or term), eligible employees may have access to all, or some, of the following:
Matched Retirement Savings Plan: Build your future with an employer‑matched RSP, up to 4 percent after 3 months and up to 5 percent after 5 years
Flexible Health and Dental Plans: Choose from six cost‑shared options designed to fit your lifestyle, with dependable coverage for you and your family
Mental Health and Wellness Support: 24/7 confidential access to EFAP support for you and your family
Employee Discounts: Preferred pricing on vehicle purchases, parts, and service across our locations
Work Boot Reimbursement: Reimbursement provided immediately; no waiting period required
Steele University: Access role‑specific training anytime, anywhere; track your progress and earn rewards as you grow your skills
Please note that while we strive to post accurate compensation information, some external websites may display salary estimates that are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward.
At Steele Auto Group, your contributions are valued, your development is supported, and your potential is encouraged. We are proud to promote from within and foster a fair, inclusive, and opportunity‑rich workplace. If you are contacted for an interview and require accommodation at any stage, please let us know. We are here to support you. Learn more about us at
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