Program Coordinator (Downtown Toronto, Hybrid)

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

• We’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

  
  

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way .

We’re Looking For:

We’re looking for a Program Coordinator ( Downtown Toronto , Hybrid) with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Program Coordinator, you will be a key participant in the roll-out of critical projects and strategic initiatives to support revenue growth.

Location:

You will work onsite in a hybrid capacity, three days in the office (King St, Downtown Toronto).

You Are:

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  Detail Oriented. Ensure sales vehicles meet account specifications.

  
  

• Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner .

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  Adaptable. Demonstrate flexibility in handling changing work environments .

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  Proactive. Identify and address areas of concern, involving leadership as necessary .

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  Collaborative. Work closely with other teams and stakeholders to identify and address concerns .

  
  
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  Driven. Motivate team members to achieve goals .

You Will:

• Key focal point in delivering daily solutions on customer operational commitments and requirements.

• Build and maintain close customer relationships, internal and external.

  
  

• Monitor and maintain website operations and deliver solutions while keeping to service level agreements.

• Support Commercial Sales Director(s)/Program Manager(s) requests for information, including research & investigation, reports, documentation, etc.

• Assist in operational setup of new customer requirements.

• Coordinate and follow-thru on resolution of bugs and issues on a daily basis, including escalations.

  
  

• Develop and maintain detailed knowledge of process documentation for assigned programs.

• Manage the movement of vehicles through a series of processes from consignment thru post sale.

• Ensure effective roll-out of new processes and/or changes to existing program rules and procedures.

• Ensure best practices are followed on a regular basis.

  
  

• Coordinate issue resolution between internal and external teams.

• Assist other Program Coordinators in the event of vacations, personal days and increased volumes.

• Act as a support role in absence of the Department Manager or Program Manager.

• Perform other duties as requested by the Department Manager

  
  

Experience & Education requirements:

• 2 to 3 years in a program coordinator role or equivalent.

• Experience in managing client relationships on a logistical role.

• Strong business acumen and interpersonal skills.

  
  

• Medium to Advanced Excel skills

• Strong verbal and written communication skills.

• Strong organization and analytical skills.

• Self-motivated and multi-tasking oriented.

  
  

• Automotive and Remarketing knowledge, a plus.

• Knowledge of Google Workspace and Salesforce CRM, a plus

Salary range: from $21.50 to $30 depending on experience.