Production Support Engineer (DevOps)

Job Description

Overview

We are looking for a Senior DevOps / Platform Support Engineer to support enterprise DevOps platforms, CI/CD pipelines, and cloud infrastructure in a large-scale production environment.

This role involves working closely with development, DevOps, and infrastructure teams to ensure platform stability, troubleshoot pipeline issues, and support containerized and cloud-based applications.

This is a hands-on role focused on platform support, automation, monitoring, and DevOps tooling, rather than pure development.

Responsibilities

• Provide support for DevOps platforms, CI/CD pipelines, and cloud infrastructure
• Troubleshoot build, deployment, and environment issues across multiple environments
• Maintain and improve CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps, etc.)
• Work with cloud platforms such as AWS / Azure / GCP
• Support Infrastructure as Code using Terraform / Ansible / ARM / CloudFormation
• Monitor system health, logs, and performance using monitoring tools
• Work with development teams to resolve deployment and runtime issues
• Participate in incident response, root cause analysis, and production support
• Ensure reliability, availability, and performance of applications and platforms

Required Skills

• 5+ years of DevOps / Platform / SRE / Infrastructure experience
• Strong experience with Kubernetes and containers
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, etc.)
• Experience with Terraform or other IaC tools
• Experience with AWS, Azure, or GCP
• Experience with Linux / scripting / automation
• Experience with monitoring / logging tools
• Experience supporting production environments
• Strong troubleshooting skills

Nice to Have

• Experience in banking / financial / enterprise environments
• Experience with OpenShift
• Experience with Python / Bash / PowerShell
• Experience with ServiceNow / incident management
• Experience supporting middleware / platform / DevOps environments

About Us

Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. {and 59% of the Fortune 50 (could use either stat)}

With Collabera, you

• Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security and Engineering.
• At Collabera you have 80% chances of project extension or redeployment to other clients
• Will have endless opportunities to learn new technologies through our inhouse Training arm – Cognixia.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

AI Disclosure

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.