Process Improvement Manager

Job Description

Job Description

Job Description

Salary: $158,300 to $204,750

Process Improvement Manager Drive Process, Improve Performance, and Lead Change

Location: Sydney, Nova Scotia
Term: Full Time, Permanent
Anticipated Start Date: As soon as possible
Type: In Office

Full transparency: we work a little differently around here.

This isnt a place where you show up, punch a clock, and coast.
We show up because we want our work to mean something. Too many people go through the motions at jobs that dont challenge them, grow them, or give them a sense of purpose. Thats not us.

At Protocase, your ideas matterbecause they shape our future. We thrive on collaboration and common-sense problem solving. If you want to be part of a team where your work has impact, where people genuinely care, and where innovation is the norm, we should talk.

https://workdifferently.info/

About Us

Established in 2001, Protocase Inc. is a rapidly expanding company that combines software innovation with advanced manufacturing to deliver truly custom products in daysnot weeks. Using the expertise of 400+ employees, we support more than 16,000 customers worldwide, including Google, Apple, NASA, Tesla, Boeing, and MIT.

We are ISO:9001 certified, AS9100D registered, ITAR compliant, and registered with Canadian Controlled Goods. We are growing fast, and were looking for people who want to grow with us.

www.protocase.com

About the Opportunity

We want someone who:

• Isnt afraid to roll up their sleeves
• Knows thatgreat outcomes start with great processes
• Understands the challenge of High Velocity Mass Customization (HVMC) https://www.protocase.com/about/hvmc/
• Can zoom out to see the whole systemand then zoom in to fix whats broken
• Believes in clear procedures, trained leaders, and accountability
• Can influence change from both the top down and the bottom up

Youll work closely with production management, R&D, engineeringwhoever you need to make improvements stick. Your success will be measured in thedevelopment of strong processes, identifying opportunities to streamline for greater efficiency, reduced NCRs, and making an impact felt across the entire organization.

If youre someone who can cut through noise, get to the true root cause, and build processes that make it easy to do things right, youll thrive here.

What Youll Do

• Lead the development and execution of our process improvement strategy
  
• Analyze feedback, workflows, and production trends to identify root causesnot symptoms
  
• Build, refine, and document processes that eliminate recurring issues
  
• Work with cross-functional teams to implement solutions that actually work on the floor
• Prioritize high-impact changes instead of getting lost in low-value details
  
• Maintain and strengthen ISO 9001, AS9100D, and other compliance requirements
• Help drive a culture of accountability, clarity, and continuous improvement
  

About You

• You are driven, practical, and systems-minded
• You understand process work at a fundamental level, and you like to make things simple, repeatable, and difficult to get wrong
• You can see the big picture but know when to dive into the details to get clarity
  
• You value structure, clear communication, and doing things properly.

Youll succeed here if you:

• Have a degree/diploma in engineering, process improvement, quality, or related experience
  
• Bring 5+ years of experience in quality, process improvement, operations, or similar leadership roles
  
• Naturally understand process and can break work into simple, logical, repeatable steps
• Think in systems and can see how processes connect and impact each other
• Have strong analytical skillsyou know what actually matters and what doesnt
• Communicate clearly and lead change with influence, not force
• Are familiar with ISO 9001, AS9100D, and lean/Six Sigma (an asset)
• Are results-driven and comfortable with accountability

Why Us?

We recognize and reward people who work hard, take ownership, and drive improvement.

Our starting annual total compensation packageincluding base salary and performance incentivesranges from$158,300 to $204,750depending on experience.

In addition, you can look forward to:

• Training & Growth:Leadership training and skills development opportunities, regular coaching, and pathways for growth.
• Comprehensive Health & Dental Plan:50% company coverage through Blue Cross.
• Pension Plan:Company contributions after six months.
• Community Discounts:Enjoy discounts at local shops and restaurants.
• Vacation:Two weeks of vacation, increasing with service (three weeks after three years, four after five).
• Social Events:Regular company events including seasonal parties, monthly lunches, and more.
• Lifestyle of Cape Breton, Nova Scotia:Enjoy a coastal lifestyle with short commutes, strong community, and year-round natural beauty.

Ready to Join Us?

If youre excited about making a real impact in custom manufacturing and want to help shape the future of our quality systems, wed love to hear from you. Apply today and lets build something exceptional together.