Job Description
What is the opportunity?
As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choicep>
What will you do?
You will be an everyday banking expert specialized in delivering the Black Card Experience through high‑level service and support, transaction excellence, digital education, and opportunity spotting.
As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.
Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.
Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.
What do you need to succeed?
Must‑have
Mandarin / Cantonese speaking
Strong written and verbal communication skills in English, Mandarin, Cantonese
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills
Nice‑to‑have
Minimum of 2 years of banking experience
Completion of IFC or CSC
Post‑secondary education in Commerce or Business Administration
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high‑performing team.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Location
50 O'CONNOR ST, OTTAWA, CANADA
Employment Details
Work hours/week: 37.5
Employment Type: Full time
Platform: PERSONAL & COMMERCIAL BANKING
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-01-27
Application Deadline: 2026-02-28
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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