Pega Support Executive

Full Time
  • Full Time
  • Toronto

Tata Consultancy Services

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions.

Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Skills and Responsibilities:

• Meaningful work is fueled by meaningful performance and career development conversations with your manager. Heres some of what you may be asked to perform:

• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.

• Assume incident management role (communicator, tracker, escalator, driver, etc.).

• Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk

• Support applications and infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.

• Partner closely with stakeholders to improve production environment stability.

• Actively involved on all aspects of application support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.

• Strong focus on problem determination including data gathering and analysis.

• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.

• May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.

• Dive into design, review, and integration of all requirements like functional, security, integration, performance, quality and operations.

• Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.

• Use meaningful metrics to monitor environment performance.

• Improve performance.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.


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