Parts Advisor

Job Description

Join the Novus Automotive Family at Ontario Hyundai

At Ontario Hyundai— a Certified Platinum Dealership— we are all about crafting a simple, stress-free dealership experience for our customers. Located in Whitby and now under new management (as of May 1, 2025), our dedication to guest satisfaction reflects our team's commitment to exceeding expectations.

We are now looking for passionate individuals to join our growing team as we continue to strive for excellence. At Ontario Hyundai, you will work in a supportive, customer-focused environment where your contributions truly matter.

If you're driven to provide outstanding service and be part of a team that values trust and transparency, Ontario Hyundai is the place for you.

Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including Ontario Hyundai. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Position Overview:

At Ontario Hyundai, the Parts Advisor is responsible for providing support in the parts department to wholesale and retail customers, as well as internal departments. The Parts Advisor will play a pivotal role in ensuring customer satisfaction, building relationships with suppliers, managing incoming and outgoing inventory, and maintaining accurate documentation.

What You'll Do:

• Sell parts to customers over the retail counter, over the phone, and via email.
• Provide price quotes and other related parts information as needed, carrying out sales promotions as they arise.
• Facilitate parts management by ordering from manufacturers and aftermarket vendors, retrieving and stocking items, processing returns, and maintaining accurate inventory to ensure technicians have timely access to required parts.
• Track and manage records by documenting and reviewing files to monitor back-orders and return-to-vendor items.
• Foster strong retail and wholesale relationships, while maintaining positive partnerships with suppliers.
• Ensure customer satisfaction by addressing concerns promptly and following established customer service guidelines.
• Maintain a clean, organized workspace.
• Support the dealership's overall success by completing additional duties as required.

What You Bring:

• Previous experience in a retail auto parts department role
• Proficiency in PBS would be considered an asset
• Strong communication and interpersonal relationship-building skills
• Valid Ontario Class 'G' Driver's License
• Exceptional customer service skills

What We Offer:

• Paid Time Off: 5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.
• Comprehensive Benefit Plan: Enrolment in our comprehensive benefit plan starting on day one.
• Compensation: $20/hour
• Training and Development: Access to training and development programs.
• Employee Perks: Special discounts on vehicles and services across Novus Automotive

We thank you for your interest in employment with Ontario Hyundai, however, only applicants selected for an interview will be contacted.

Please note, this posting is to fill an existing vacancy within our organization.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact us at

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• PBS Dealer Management System: 1 year (preferred)
• retail auto parts: 1 year (required)

Licence/Certification:

• Ontario Class 'G' Driver's License (required)

Work Location: In person