Outbound Sales Representative

Job Description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands.

In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry‑leading training, you’ll be equipped to thrive and grow in a fast‑paced, performance‑driven environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

RESPONSIBILITIES

• Make outbound and receive inbound calls in a professional and courteous manner


• Educate customers on products and services, identifying upsell opportunities


• Understand customer needs and recommend tailored solutions


• Use internal systems to manage accounts and process orders accurately


• Research and resolve customer issues, coordinating with other departments as needed


• Follow scripts, policies, and procedures to ensure consistency and compliance


• Maintain accurate records and safeguard customer information


• Escalate complex issues to supervisors or appropriate teams


• Stay current with training, updates, and system changes


• Meet attendance, punctuality, and performance expectations

QUALIFICATIONS

• Must be 18 years or older


• High school diploma or equivalent


• Excellent verbal and written communication skills


• Ability to type 20+ words per minute


• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)


• Familiarity with Windows operating systems


• Dependable and punctual with a strong work ethic


• Strong problem‑solving and conflict resolution skills


• Customer‑focused, empathetic, and solution‑oriented


• Ability to multitask and manage time effectively


• Comfortable in a fast‑paced, evolving environment


• Team player with strong interpersonal skills

ABOUT MCI

MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

CONDITIONS OF EMPLOYMENT

All MCI Locations: Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

COMPENSATION & BENEFITS

• Paid Time Off: Earn PTO and paid holidays to take the time you need.


• Health Benefits: Full‑time employees are eligible for supplemental health coverage through Blue Cross.


• Life Insurance: Access life insurance options to safeguard your loved ones.


• Supplemental Insurance: Accident and critical illness insurance


• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.


• Paid Training: Learn new skills while earning a paycheck.


• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.


• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.