Operations Manager

Job Description

The Aboriginal Housing Society of Prince George (AHSPG) provides safe, healthy and affordable housing for Aboriginal people of all incomes, ages, and capabilities. Our organization’s values reflect the traditional cultures of our diverse ancestry: treating all people with dignity and respect; acting with integrity, honesty and transparency; and being accountable to the communities we serve. AHSPG continually works to sustain affordable housing through experience, listening and learning, supporting and empowering individuals and families, and in developing a future urban community within Prince George on Lheidli T’enneh traditional territory.

• Lead the day-to-day operations of the Aboriginal Housing Society, ensuring efficient and responsive service delivery.


• Oversees equipment uses and service contracts in collaboration with the Maintenance Lead.


• Lead and implement operational plans and procedures aligned with the organization’s strategic objectives and funding agreements.


• Monitor key performance indicators (KPIs) such as occupancy, arrears, maintenance response time, tenant satisfaction, and other performance indicators.


• Prepare and present operational reports to the Executive Director and Board of Directors.


• Oversee recruitment, training, and professional development of current and new staff, according to the organization’s needs.

Strategic and Organizational Support

• Collaborate with the Executive Director on long-term property and asset management planning.


• Support the development and maintenance of funding proposals, capital project development, and partnership initiatives.


• Lead or participate in special projects to improve service delivery and organizational impact.


• Foster a positive, inclusive and mission-driven workplace culture.


• Manage performance reviews and ensure accountability to organizational standards.

Property and Asset Manager

• Develop and manage preventative maintenance and asset management programs.


• Coordinate procurement and manage contracts with vendors, contractors, and service providers.
  
• Ensure compliance with all relevant legislation, funding agreements, and organizational policies, including health and safety, fire safety, environmental standards, and landlord-tenant regulations.


• Maintain accurate records for audits, inspections, and reporting requirements.


• Develop and implement risk management strategies, including safety and emergency response plans.

Tenant and Community Relations

• Address escalated tenant concerns, disputes, and complaints in a fair and transparent manner in alignment with organizational policies and values.


• Support effective communication with tenants and foster a positive, respectful community environment in collaboration with the Tenant Relations Advisors Team.


• Build and maintain strong relationships with tenants, funders, government, agencies and community partners.


• Contribute operational expertise to policy development discussions and advocate for affordable housing initiatives.

Financial Budgetary Management

• Develop and manage operational budgets in collaboration with finance staff and the Executive Director.


• Collaborate with finance staff to ensure accurate accounting for maintenance, utilities and service contracts.


• Oversee rent collection, arrears management and reporting in collaboration with the Tenancy Relations Advisors Team.


• Support financial audits and ensure accurate operational financial reporting.


• Identify cost-saving opportunities while maintaining quality service standards.

Systems and Technology

• Improve operational efficiency through digital tools and process improvements.


• Monitor data security, privacy compliance, and accurate record-keeping.


• Minimum 3-5 years of progressive leadership experience in housing, property management and nonprofit operations, or related field.


• Experience managing staff and operational budgets.


• Strong leadership, organizational, and problem-solving abilities.


• Excellent interpersonal and communication skills, with a tenant-and community-focused approach.


• Sound financial and analytical skills.


• Ability to manage multiple priorities and meet deadlines in a dynamic environment.


• Proficiency with property management software, Microsoft Office Suite, and data management tools.


• Commitment to equity, inclusion and the mission of providing safe and affordable housing.


• Knowledge of landlord-tenant regulations, building operations, building infrastructure, and health and safety standards.

WORKING CONDITIONS:

• Primarily office-based with regular site visits to housing properties.


• Occasional evening or weekend work may be required for meetings, events or emergencies.


• Valid driver’s license Class 5.


• Full-time position, standard office hours 8am – 4pm.


• Ability to provide a clear criminal record check.

Compensation: $38/hr – $45/hr depending upon experience. Benefit package includes 3 weeks of vacation, health and dental coverage, employer matched RRSP up to 5% of wage. Health and Wellness benefit.

Only those candidates who are short listed will be contacted for an interview.