Operations Lead

Job Description

OssKin is a fast-growing Montreal-based MedTech company specialized in development and manufacturing of wearable medical devices, using proprietary mass customization software and 3D printing technology.

PURPOSE

Reporting to the CEO, the Operations Specialist will work with directly various facets of the business (Production, Purchasing, Business Systems, Agile Project Management, Customer Service etc.) in order to drive for overall operational excellence and process optimization, all while reducing costs and respecting budgets.

KEY RESPONSIBILITIES AND OBJECTIVES

• Own cross-functional projects and initiatives, from ideation to execution, ensuring timely delivery and successful outcomes
• Design and implement continuously better business and operational systems
• Project manage and implement operational initiatives with stakeholders across the business (operations, production, product development, customer service)
• Improve processes to minimize complexities and optimize operations.
• Proactively identify and address roadblocks, unnecessary complexity and silos. Establish yourself as someone who breaks down barriers and defaults to a mindset of “how can we make this happen!”
• Use a data-driven approach to deliver objective, analytical insights that support and enable strategy and execution planning;
• Document processes and maintain process documentation in the form of standard operating procedures;
• Set and communicate clear objectives and key results, pushing the boundaries on what’s achievable and corralling the team behind you to maximize engagement, output and results
• Recruit, train and supervise staff;
• Ensure the budgets and their regular control

POSITION REQUIREMENTS

• Bachelor’s in (project management, accounting, engineering, commerce or any related field a plus)
• Minimum 3 years of relevant management experience in an operations role, ideally in a small high growth company
• Proficiency in various modern software systems, including CRMs, ERP, Accounting platforms, Project Management tools, Office 365
• Knowledge of management practices (Lean manufacturing, KPIs, performance management)
• Ability to work independently, deal with ambiguity, and meet deadlines in a fast-moving, results-driven environment
• Willingness to roll up your sleeves and fix problems in a hands-on manner when needed

SALARY CONDITIONS

Salary and conditions according to OssKin's policy and candidate's experience.