Operations Associate

Job Description

Location: Richmond Hill, ON
Employment Type: On-site, Part-Time / Full-Time

About Derpy Cards
Derpy Cards is a fast-growing trading card retailer specializing in Pokémon, Magic the Gathering, Yu-Gi-Oh, One Piece, Weiss Schwarz, Gundam, and other collectible card products. We serve casual collectors, competitive players, and investors both in-store and online. Our focus is operational excellence, product knowledge, and delivering a premium customer experience.

We are looking for a highly organized, detail-oriented Operations Associate who thrives in a fast-paced retail and e-commerce environment.

Role Overview
The Operations Associate plays a critical role in daily store operations. This role combines customer engagement, order fulfillment, inventory organization, and maintaining a clean, professional retail space.

You will work directly with trading card inventory, assist customers in-store and online, and ensure every order is prepared accurately and professionally.

Key Responsibilities

Customer Engagement
Greet and assist customers in-store with product inquiries
Provide basic guidance on products
Help customers locate singles, sealed product, and accessories
Support live events, tournaments, or promotional days
Deliver a friendly, knowledgeable, and professional experience

Order Fulfillment (E-Commerce & In-Store)
Pick and pack online orders accurately
Verify card condition before shipment
Sleeve, top-load, team-bag, and package cards securely
Prepare shipping labels and organize outgoing parcels
Handle local pickup orders
Assist with inventory restocking
Accuracy and attention to detail are critical — many orders involve high-value collectible cards

Card Organization & Inventory
Sort, alphabetize, and organize singles by set and rarity
Maintain binder organization and display cases
Assist with intake of new inventory and trade-ins
Help update inventory systems when required
Maintain back-of-house storage organization
Experience with TCGPlayer, Shopify, or POS systems is a plus but not required

Store Maintenance & Cleanliness
Keep retail space clean and organized daily
Wipe down display cases and surfaces
Organize shipping and packing stations
Take initiative in maintaining a professional retail environment
Assist with light cleaning duties
We maintain a collector-grade environment — presentation matters

Qualifications

Required:
Strong attention to detail
Organized and process-driven
Comfortable handling collectibles carefully
Strong work ethic and reliability
Ability to stand for extended periods
Basic computer proficiency

Preferred (but not required):
Interest in trading cards (Pokémon, Weiss, Gundam, etc.)
Retail or e-commerce experience
Experience handling collectibles
Familiarity with grading standards (PSA/BGS) is a plus

What Success Looks Like
Orders are fulfilled accurately and shipped on time
Inventory is organized and easy to locate
Customers leave with a positive experience
The store remains clean and professional at all times
You proactively identify ways to improve efficiency

Compensation & Growth
Competitive hourly wage
Employee discount on products
Opportunity to grow into senior operations or inventory management roles
Exposure to a rapidly growing collectibles business

Who This Role Is Perfect For
Someone who enjoys collectibles and organized systems
A detail-oriented operator who takes pride in precision
Someone looking to grow within a scaling retail + e-commerce business
A dependable team player who values accountability

If you're excited about trading cards, operations, and being part of a growing brand, we'd love to hear from you.

Apply by attaching your resume and a brief note explaining why you'd be a great fit for Derpy Cards.