Office Administrator / Operations Coordinator

Full Time
  • Full Time
  • Toronto

Innovative Research Group

Innovative Research Group Inc. (INNOVATIVE) is a research-based strategy firm with offices in Toronto and Vancouver.

At INNOVATIVE, our principal product is advice.

We work closely and collaboratively with our clients to uncover meaningful insights across brand and marketing research, corporate affairs and communications, public affairs and public opinion research, and stakeholder and public engagement primarily through qualitative and quantitative research methodologies. Our team values excellence, innovation, and collaboration, making INNOVATIVE an exciting and rewarding workplace.
We are seeking an Office Administrator / Operations Coordinator for our Toronto office who is passionate about administrative excellence and operational efficiencies.

The ideal candidate should be highly organized, detail-oriented, and tech-savvy.

We offer a competitive compensation package including an employee dental and health benefits plan, 3-weeks vacation, and a flexible hybrid working environment.
This position is for you if you are an energetic, service-oriented problem solver who thrives in a collaborative environment and is enthusiastic about using software to streamline operations.

This role involves traditional administrative responsibilities and operational management with a focus on efficiency and automation.

In addition to the key responsibilities listed below, you may also be responsible for other duties or tasks as may be assigned from time to time.
Key Responsibilities

Process Improvement and Automation Support:
Help identify, set up, and implement a time tracking, budget, expense, and resource management software platform to help automate and streamline financial and resource management systems and processes.

The immediate priority is time tracking, however the shortlist of platforms reviewed to-date includes some or all of the additional features mentioned above.

2. Bookkeeping and Banking:
Monitor accounting inbox and log account payables for processing.
Prepare invoices and client statements.
Prepare bank slips and deposit account receivables.
Liaise with client account payable department.
Collaborate with the bookkeeper to manage financial matters.
Help prepare financial reports and handle documentation.

3. Office Administrative Support:
Help manage and improve office administrative functions.
Monitor office calls and email inboxes.
Maintain a welcoming reception area, kitchen cleanliness, and ensure the boardroom is tidy and meeting-ready.
Plan and organize office meetings and events.
Manage document scanning, copying, and preparing courier packages.
Monitor and reorder kitchen and office supplies.
Manage building access cards.

4. Communication and Relationship Management:
Ensure effective communication with management, staff, suppliers, and clients while maintaining confidentiality.

3-5 years of experience in office administration or management (market research or professional services firm experience helpful but not required)
Highly organized and strong project management skills
Excellent communication skills (both verbal and written)
Strong proficiency in Office 365, particularly MS Excel, and other relevant software (e.g. QuickBooks Online, Power BI, Time Tracking, Budgeting or Resource Management tools) with a keen interest in software and process automation will be given strong consideration.

Soft Skills
Helpful, friendly and professional demeanour.
Leadership capabilities and problem-solving skills.
High emotional intelligence and strong interpersonal skills.
Demonstrated desire to learn and share knowledge with others.
A commitment to the company’s values and a good cultural fit.

Background and Reference Checks
Any job offer may be conditional upon a full background check, including a criminal record check, and employment and educational verification. A reference check will also be conducted.

If you feel this is a great fit, we want to talk to you.

If this isn’t you, but you know this person, please introduce us! We are constantly growing our team for the right individuals.
We value diversity in our team and welcome applications from all qualified candidates.

If you require any accommodation during the recruitment process, please get in touch with our Hiring Manager.
Only selected candidates will be contacted by Sunday, March 31, 2024, to organize next steps.

When completing the pre-screen questionnaire,

please skip the CSJ Participant Eligibility section and questions, as they are irrelevant to this role.


To apply, please visit the following URL: