Network Support Specialist

Job Description

Are you an experienced network professional who enjoys tackling high‑impact challenges and supporting critical client environments? We’re looking for a Network Support Specialist to help deliver reliable, secure, and scalable network solutions for our growing client base. This senior technical role is ideal for someone who combines advanced network knowledge with clear communication and a commitment to raising the standard of network services across the organization.

As a Network Support Specialist, you will serve as a senior escalation point within the IT Services team, responsible for diagnosing and resolving complex network issues and supporting the delivery of network‑focused projects. You will work closely with Solution Engineers, Project Managers, and other senior technical staff to implement, maintain, and improve network environments across client sites. Your responsibilities will span routing, switching, wireless, firewalls, and VPN technologies, with a strong emphasis on reliability, performance, and security. Particularly within Cisco Meraki environments.

This is a full‑time, onsite role based in Grande Prairie, AB.

Key Responsibilities

• Troubleshoot and resolve escalated network issues involving switches, firewalls, wireless access points, and VPNs


• Design, implement, and support network solutions for new deployments, upgrades, and migrations


• Perform network assessments and contribute to solution planning alongside Solution Engineers


• Maintain accurate network documentation, including topology diagrams, IP addressing schemes, and device inventories


• Collaborate with project teams and service coordinators to ensure successful delivery of network projects


• Mentor and support Tier 1 and Tier 2 technicians, providing technical guidance and knowledge sharing


• Monitor network performance and proactively identify opportunities for improvement and optimization

What We’re Looking For

Required

• Fluent in English (spoken and written); excellent communication skills


• Advanced network troubleshooting and diagnostic skills


• Experience working with Microsoft 365 tools (Word, Excel, Outlook); familiarity with Microsoft Planner or Project is an asset


• Experience with ConnectWise PSA or similar professional services platforms is considered an asset

Must Hold at Least One of the Following Certifications:

• Engineering Cisco Meraki Solutions


• Cisco Meraki Solutions Specialist

Preferred Experience

• 2–5 years of experience in network support or a related technical role


• Hands‑on experience supporting Cisco Meraki environments and multi‑site networks


• Experience working in client‑facing support roles and project‑based deployments

This role offers clear advancement opportunities, including progression into senior technical (Tier 4), Solution Engineering, or coordination roles. Continued learning, certification development, and mentorship are strongly supported.

Why Join Us?

For over 35 years, we’ve supported clients across Alberta and British Columbia with a commitment to integrity, loyalty, and delivering outstanding service. As we continue to expand, we’re looking for team members who take pride in their work, support their colleagues, and contribute to long‑term client success.

We offer:

• Competitive compensation based on experience & certifications


• Comprehensive health and dental benefits


• Access to an Employee Assistance Program (EAP)


• Company-supported training and certification opportunities


• A collaborative team that values expertise, initiative, and continuous improvement

Interested?

Submit your resume and a brief cover letter explaining why you’d be an excellent fit for this senior role. We look forward to meeting. No Phone Calls Please !

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