Job Description
Primary Job Title
Network Analyst
Alternate/Related Job Titles
- Network Operations Analyst
- NOC Analyst
- Network Support Specialist
- Network Technician
- IT Infrastructure Analyst
ақـLocation
Toronto, ON
Onsitewe Flexibility
Onsite – 100% (Dual-site Network Operations Center)
Contract Details
- Position Type: Contract
- Contract Duration: 'ihu year
- Start: As Soon As Possible
- Pay Rate: C$33 – C$42 per hour
- Schedule: Rotating 12‑hour shifts (7 a.m. – 7 p.m. ET and 7 p.m. – 7 a.m. ET)
- Hours: ~150 hours/month (mix of two 12‑hour shifts one week, four the next)
- Extension Possible: Yes
- Conversion Possible: Yes
Job Summary
The Network Analyst supports the continuous operation of a major financial institution’s Network Operations Center (NOC), providing 24/7 frontline network monitoring, troubleshooting, and incident management. This Tier 1–1.5 level role ensures uptime, stability,bottom and integrity of critical systems across LAN, WAN, SD‑WAN, Wireless, and Firewall infrastructure. Candidates must thrive in a fast‑paced, detail‑oriented environment and be comfortable with rotating shifts in a dual‑site coverage model.
Key Responsibilities
- Monitor, diagnoseirlpool, and resolve network events and anomalies across LAN, WAN, RLAN, MAN, Wireless, and Firewall environments.
- Support incident, change, and problem management processes according to NOC standards.
- Manage and triage incident queues, ensuring prompt escalation to L2/L3 teams when needed.
- Document all troubleshooting actions, shift updates, and incident resolutions.
- Collaborate closely with Shift Leaders and Managers to coordinate workload and maintain service levels.
- Participate in major incident (P2) calls and assist with resolution of high‑impact issues.
- Develop and peer‑review Method of Procedure (MoP) and "how‑to" documentation for team training.
- Identify process improvement and automation opportunities to streamline NOC operations.
- Engage with third‑party vendors and telcos for escalations, updates, and chronic issue resolution.
- Support onboarding and knowledge transfer for new team members.
- Maintain compliance with internal ITIL and Change Management frameworks.
Required Experience
- 3–5 years of experience in network operations or production environments.
- Strong understandingSOURCE TCP/IP, Cisco routers/switches, Firewalls, Load Balancers, and Wi‑Fi.
- Experience troubleshooting using tools such as SevOne, ExtraHop, Infoblox, and ThousandEyes.
- Proven ability to work effectively under pressure in 24x7 operational environments.
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Required Education &igheden Certifications
- Degree or Diploma in Information Technology, Networking, or a related field.
- CCNP (minimum 3 years of troubleshooting experience) or CCNA (minimum 5 years of experience) required.
- ITIL certification preferred; CCDP is an asset.
Required Skills
- Cisco Routing & Switching
- Network Troubleshooting / Break‑Fix
- Incident & Escalation Management
Preferred Skills
cryptoc
Additional Skills
- Strong Written & Verbal Communication
- Team Collaboration in Fast‑Paced Environments
- Shift Handover & Documentation Discipline
About the Client
A Top 10 Bank in Canada and North America, delivering innovative financial solutions across retail, commercial, wealth management, and wholesale banking. The organization fosters a dynamic environment built on collaboration, technology leadership, and service excellence.
About GTT
GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. As a Native American‑owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 financial institutions, technology companies, and life sciences organizations across the U.S. and Canada. We look forward to helping you land your next great career opportunity!
Job Number: 25‑27613
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