Bevertec
Job position: Middleware Specialist – Junior
Job type : Contract (1 year + extension)
MUST HAVE
- 2+ years experience in ITIL Service Management
- Incident – Basic triage and assessment with assignment to Tier three
- Queue management – Assignment of tickets
- Change management – Creation and management of Change Requests
- Configuration management – Management of component inventory
- 2+ years experience in Operational Support
- Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible
- Experience with enterprise Data Analysis / visualization tools like Power BI
Experience and Skill Set Requirements
General Project Coordination and Communication –
- Experience with coordinating and leading initiatives with both technical and business stakeholders
- Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
- Experience with developing project scope documents and project plans
- Experience creating and maintaining documentation for operational procedures
- Experience with using Microsoft Office and other tools to automate processes, analyze data and create reports or data visualization
Service Management –
- Experience with ITIL best practices for IT Service Management including:
- Change Management
- Incident Management
- Problem Management
- Configuration Management
- Experience with Remedy/eSMT or other service management tools in an IT support environment
- 2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAs
Middleware Support –
- 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
- 2+ years of hands-on technical working experience with IBM WebSphere/Liberty/NDM
- 2+ years of hands-on technical working experience in supporting application/web servers
- Understanding of DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.
- Experience with Axway Secure Transport or similar FTP/SFTP system
- Development experience or exposure to DataPower platform is an asset
- Development experience with Informatica, IBM MQ, IBM ACE is an asset
Thanks in advance to all the applicants.