Middleware Specialist

Full Time
  • Full Time
  • Toronto


Job position: Middleware Specialist – Junior

Job type : Contract (1 year + extension)


  • 2+ years experience in ITIL Service Management
  • Incident – Basic triage and assessment with assignment to Tier three
  • Queue management – Assignment of tickets
  • Change management – Creation and management of Change Requests
  • Configuration management – Management of component inventory
  • 2+ years experience in Operational Support
  • Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible
  • Experience with enterprise Data Analysis / visualization tools like Power BI

Experience and Skill Set Requirements

General Project Coordination and Communication –

  • Experience with coordinating and leading initiatives with both technical and business stakeholders
  • Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
  • Experience with developing project scope documents and project plans
  • Experience creating and maintaining documentation for operational procedures
  • Experience with using Microsoft Office and other tools to automate processes, analyze data and create reports or data visualization

Service Management –

  • Experience with ITIL best practices for IT Service Management including:
  • Change Management
  • Incident Management
  • Problem Management
  • Configuration Management
  • Experience with Remedy/eSMT or other service management tools in an IT support environment
  • 2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAs

Middleware Support –

  • 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
  • 2+ years of hands-on technical working experience with IBM WebSphere/Liberty/NDM
  • 2+ years of hands-on technical working experience in supporting application/web servers
  • Understanding of DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.
  • Experience with Axway Secure Transport or similar FTP/SFTP system
  • Development experience or exposure to DataPower platform is an asset
  • Development experience with Informatica, IBM MQ, IBM ACE is an asset

Thanks in advance to all the applicants.


To apply, please visit the following URL: