Medical Office Assistant – 37.5 hours/week – 1-year contract
Peterborough Family Health Team
Peterborough
Job Description
February 26th, 2026Overview
The Peterborough Family Health Team (PFHT) is seeking a dedicated Medical Office Assistant (MOA) to support the Connect Clinic, supporting patients without a Primary Care provider. Reporting to the Patient Services Supervisor, the MOA serves as the first point of contact for patients and plays a key role within a collaborative, multi-disciplinary team of Interprofessional Healthcare Providers. This team includes Physicians, Nurse Practitioners, and Registered Practical Nurses.
This is a full-time position (1.0 FTE; 37.5 hours per week) 1-year contract based in Peterborough, Ontario.
Responsibilities
Working with patients in a health care setting, the person in this role:
Respond to high volumes of incoming calls from people seeking episodic care; triage inquiries and schedule appointments in accordance with clinic protocols and prioritization guidelines
Schedule and coordinate all patient appointments using the electronic medical record (EMR)
Greet patients upon arrival and promptly notify the clinician (e.g., RPN, NP, physician) of their arrival
Provide administrative support to clinicians in their day-to-day operations and patient care activities
Verify and update patient information and OHIP eligibility
Support new patient intake and orientation to clinic policies
Support preventative care and recall processes
Completes reminder calls to patients as required/requested
Performs a variety of confidential and non-confidential administrative and clerical duties, including but not limited to word processing, scheduling meetings, relaying messages, processing mail, faxing, and data entry
Maintains inventory of office supplies and supports RPNs in maintenance of medical supplies
Attends internal team meetings and organizational PFHT meetings as required
Participates in problem-solving to enhance patient care
Provide coverage and support for other administrative roles within the organization or team members during absences, breaks, or periods of high workload, as needed
Contribute to a safe and inclusive environment
Maintain confidentiality and patient privacy
Performs other duties as assigned
Qualifications
Post-secondary education in a related field such as business administration OR completion of Medical Secretary Course (medical terminology, pharmacology) OR Diploma in Practical Nursing
Demonstrated effective verbal and written communication, interpersonal and public relations and problem-solving skills
Demonstrated proficiency in computer applications, including Windows operating systems, Microsoft Office Suite (Word, Excel, Outlook, etc.), email communication, and internet research
Previous medical office experience preferred
Previous experience with Electronic Medical Records preferred
Experience in telephone triage and booking appointments, preferably in a family medicine practice
Ability to set priorities and organize work accordingly in a busy office setting with multiple professionals
Additional Benefits Of Joining The Peterborough Family Health Team
A provincial leader among Family Health Teams in Ontario
Excellent team/office environment
Multidisciplinary team expertise
Organizational commitment to work-life balance
HOOPP Pension Plan
The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able, maintain full vaccination.
Interested candidates can email their resume and cover letter to by the application deadline.
Application deadline: Tuesday March 10 – 12 noon
Hours: 37.5 hours/week – Monday to Friday
Expected start date: April 1, 2026
Job type: 1-year contract
Salary: $20.19 to $22.73 /hour
The Peterborough Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. The Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes. We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.
Posted in Careers, PFHT Employed Opportunities
How to Apply
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