Manager, Tenant Services

Job Description

About The Role

As a CBRE Tenant Services Manager, you will play a key leadership role within the property management team, acting as a strategic support partner to the Property Manager and General Manager. This position oversees tenant services operations while providing direct administrative, operational, and financial support to ensure the efficient performance of the asset.

Location

Toronto - Ontario - Canada

What You’ll Do

• Serve as the primary tenant liaison for escalated inquiries, coordinating communication across departments to ensure timely and effective resolution.


• Support the Property Manager and General Manager in daily operational oversight, prioritization of initiatives, and execution of asset-level strategies.


• Assist with managing the Tenant Services team, providing direction, training, scheduling, performance oversight, and professional development.


• Oversee tenant communications, service request trends, and response times to ensure consistent service delivery standards.


• Oversee tenant move-ins and move-outs, rental step-up notices, year‑end adjustments and tenant pre‑bill processes ensuring deadlines are met.


• Conduct regular meetings with key tenants to maintain strong relationships and proactively identify operational concerns.


• Assist with managing contracts for janitorial, waste removal, landscaping, parking, and related vendors, ensuring service quality, budget adherence, and contract compliance.


• Review and approve vendor invoices and support operating cost management, ensuring accurate coding and timely processing.


• Assist and direct TSM department with accounts receivable coordination, lease administration tracking, and monthly financial reporting.


• Support budget preparation, contract negotiations, and operating cost analysis in collaboration with senior leadership.


• Generate monthly benchmark and operational reports outlining tenant service metrics, departmental performance, and risk areas.


• Manage documentation of maintenance activities, inspections, audits, and departmental meetings.


• Conduct monthly cleaning inspections and ensure deficiencies are tracked and resolved in a timely manner.


• Provide support to other departments to improve efficiency, workflow coordination, and asset performance.

What You’ll Need

• Bachelor’s Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.


• Understanding of existing procedures and standards to solve slightly complex problems.


• Strong understanding of commercial property operations, service contracts, and tenant relations.


• Demonstrated ability to support senior leadership with financial coordination, reporting, and operational analysis.


• Proficiency in Microsoft Office (Excel, Word, Outlook) with strong analytical and organizational skills.


• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.


• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Pay Disclaimer

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Manager, Tenant Services position is $75,000 annually and the maximum salary for the Manager, Tenant Services position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity Statement

CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.).

Service line

Advisory Segment