Manager, Process Improvement – Third Party Risk Management

Job Description

Manager, Process Improvement – Third Party Risk Management



Drive strategic impact in the insurance industry through end-to-end process transformation in Third Party Risk Management (TPRM). This hybrid Toronto-based role blends operational excellence, regulatory compliance, and workflow automation. Ideal for a certified leader in Lean Six Sigma and vendor risk.



What is in it for you:




• Salaried: $80-85 per hour.


• Incorporated Business Rate: $95-100 per hour.


• 6-month contract.


• Full-time position: 37.50 hours per week.


• Weekday schedule from 9 am to 5 pm.


• In-office presence required from Tuesday to Thursday.


• Remote work available on Mondays and Fridays.



Responsibilities:




• Lead end-to-end process design, mapping, and optimization across the TPRM lifecycle.


• Identify and address bottlenecks, inefficiencies, and control gaps using Lean Six Sigma and root cause analysis.


• Establish scalable, standardized processes that align with regulatory requirements and business growth.


• Maintain comprehensive process documentation, including workflows, RACI charts, and process maps.


• Enhance the TPRM operating model with clear intake channels, service tiers, SLAs, and cross-functional handoffs.


• Collaborate with SMEs to align processes with regulatory expectations (OCC, OSFI, FFIEC, EBA, ISO, SOC).


• Define and prioritize system enhancements to support automation and reduce manual effort.


• Design and manage KPIs, dashboards, and performance scorecards to monitor lifecycle metrics.


• Conduct data-driven analysis to identify improvement opportunities and ensure process health.


• Ensure all processes embed appropriate risk controls in line with regulatory guidance.


• Perform control reviews and thematic analysis to reduce recurring issues.


• Lead stakeholder engagement efforts and change management for TPRM process enhancements.


• Develop and deliver training, communication, and enablement materials.


• Drive continuous improvement initiatives and strategic projects to advance TPRM program maturity.


• Benchmark internal processes against industry best practices and regulatory standards.



What you will need to succeed:




• Postsecondary degree in business, finance, risk management, engineering, or a related field.


• Professional certifications preferred: Lean Six Sigma (Green or Black Belt), Certified Third Party Risk Professional (CTPRP), Certified in Risk and Information Systems Control (CRISC).


• 5–10+ years of experience in Third Party Risk Management or Vendor Risk.


• 5+ years in process improvement and operational excellence.


• 5+ years leading process transformation and workflow optimization initiatives.


• 3–5+ years in risk management and regulatory compliance within financial services.


• Strong understanding of TPRM frameworks and regulatory standards (e.g., OSFI Guideline B-10).


• Proven ability to lead cross-functional process transformations in complex environments.


• Experience with TPRM platforms such as ProcessUnity, Archer, or Ivalua.


• Strong analytical and data interpretation skills, including dashboard usage.


• Exceptional communication, stakeholder management, and change leadership skills.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.



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