Posted:
Job Description
Join the City of Medicine Hat as a Manager, Transit OperationsPermanent | Full‑Time | Onsite | Relocation assistance available
This is a unique opportunity to shape the future of public transit in Medicine Hat, a community known for its sunshine, affordability, and strong sense of connection. Whether you already call Medicine Hat home or are considering a relocation for a better quality of life, this role offers the chance to make a meaningful impact while leading a vital municipal service.
If you're looking for a leadership role where your expertise will directly influence community mobility, service quality, and long-term planning, this is an opportunity worth exploring.
What You'll Do
Elevate transit service quality, reliability, and customer experience through strong operational and strategic leadership.
Shape long term direction and priorities for Transit Services in partnership with senior leadership. term direction and priorities for Transit Services in partnership with senior leadership.
Drive financial sustainability by optimizing operating and capital budgets.
Strengthen service performance through continuous improvement and data driven decision making. driven decision making.
Build a high performing, engaged team and positive labour culture. performing, engaged team and positive labour culture.
Develop leaders through coaching, mentorship, and performance support.
Enhance customer trust and community relationships through proactive communication and service excellence.
Advance safety, compliance, and environmental stewardship.
Leverage trends, technology, and funding opportunities to modernize transit services.
A day in the life
No two days look exactly the same, and that's part of what makes this role impactful and rewarding. A typical day might include:
Monitor performance dashboards to ensure service reliability and customer satisfaction.
Guide Supervisors through real-time operational decisions to maintain smooth service delivery and ensure the effectiveness of operational systems.
Align priorities and resource needs with leadership to advance strategic goals.
Coach and support team members to strengthen capability and accountability.
Review KPIs and budget performance to drive operational effectiveness.
Contribute to long range planning and capital strategies that shape the future of transit. range planning and capital strategies that shape the future of transit.
Engage with community partners to build trust and gather insights.
Uphold safety standards and compliance requirements.
Explore innovations and funding opportunities that enhance system performance.
Meet with the leadership team to maintain system awareness and provide guidance regarding operational concerns.
We're looking for a leader who brings:
Proven ability to build high-performing, collaborative teams.
Experience leading large-scale change and multi-stakeholder initiatives.
Strong strategic and financial acumen to support sustainable service delivery.
Exceptional communication and relationship-building skills.
Confidence navigating complex municipal environments while balancing operations and strategy.
A proactive, solutions-focused leadership style grounded in safety, inclusion, and data-informed decision-making.
Qualifications
Bachelor's degree in Management, Business Administration, Engineering, or a related field from a recognized post-secondary institution.
Minimum of seven (7) years of progressive experience in a diversified municipal environment, including at least five (5) years in a supervisory or leadership role.
Experience working within a large, diversified transit operation is considered a strong asset.
An equivalent combination of education, training, and experience may be considered.
Comprehensive knowledge of transit service principles, practices, legal requirements, and operational functions, including equipment and facilities.
Valid Class 5 Alberta Driver's Licence.
Why you'll love working with us
Collaborative team culture: Work with dedicated professionals committed to excellence and positive community impact.
Career growth and development: Access training, mentorship, and advancement opportunities within a supportive legal team.
Competitive total rewards: Comprehensive benefits, pension, health and dental coverage, and competitive compensation.
Flexibility & work‑life balance: Enjoy a work model with room to balance personal and professional priorities.
Life in Medicine Hat
With over 330 days of sunshine each year, Medicine Hat offers an exceptional quality of life. Enjoy beautiful parks, vibrant cultural experiences, short commute times, and a relaxed cost of living-along with abundant opportunities for outdoor recreation in every season. Whether you're relocating or returning to southern Alberta, you'll find a welcoming community that's an excellent place to live, work, learn, and play. Opportunity Awaits – Move to Medicine Hat.
Ready to make an impact?
If you're excited about contributing to a forward‑thinking municipal organization and bringing your legal expertise to meaningful community work, we'd love to hear from you.
#brightideas