Maintenance Team Lead

Full Time

The Orion Group Inc.

POSITION: Maintenance Team Lead LOCATION: Mississauga, ON Role Description Reporting directly to the Regional Maintenance Manager, the Maintenance Team Lead will oversee the properties and site maintenance associates (live-in and/or live-out) assigned to them. They support and follow up on the completion of daily work orders by the site maintenance team members by prioritizing, monitoring, and evaluating the quality of minor maintenance activities such as plumbing, electrical, carpentry, painting, small special projects. The Maintenance Team Lead is available to respond to on-call emergency situations and to train/coach newly hired and current maintenance team members to ensure the standardization of our processes and provide high-level service to our residents. The duties of the Maintenance Team Lead may include but are not limited to: Maintenance Operations: • Ensure that a higher level of cooperation, service and support is provided to residents, as well as site and regional teams. • Respond quickly to resident issues and service requests. • Responsible for the day-to-day management of the site maintenance team, directing work and managing the performance and productivity of his team. • Support Regional maintenance manager with various assigned tasks including special repairs and projects, scope of work, costing, biding and cost analysis as required. • Oversees, supports and follows up on the work order process, submitted to the maintenance team by paper, through the maintenance management system or any other technology tools. • Assists with vendor management and relationships to ensure quality control and other requirements such as scheduling, monitoring of contractors working on site. • Performs routine maintenance repairs, including plumbing, electrical, carpentry and general maintenance and any other maintenance activity required to complete requests of service while providing good customer service. • Intervenes in urgent situations and helps with complex tasks, resolves problems, determines the cause and the appropriate solution. • Perform regular inspections of related buildings and see to the correction of deficiencies. • Maintains regular and timely documentation of maintenance team activities to ensure maximum productivity. • Maintain health and safety rules as well as other company policies. • Follows health and safety procedures that ensure the use of mandatory safety equipment and identify unsafe practices and conditions while maintaining a safe work environment.

Leadership & People Management: • Responsible for planning, assigning and directing work; for interviewing and training Site Maintenance Team Members; Team Member relations; mentoring and coaching. • Evaluates, trains, supervises and develops team members in relation to usual maintenance repairs, particularly in terms of plumbing, electricity, carpentry and general maintenance and any other maintenance activity necessary to carry out deal with service requests while providing good customer service. • Analyzes and resolve work problems, or assist Team Members in solving their work related problems. • Initiates or suggests plans to motivate site maintenance team achieve work goals. Skills and Requirements: • Hold a high school or general education diploma. • 5 or more years of experience in interviewing or a related field, with some experience in a management role • Must have a valid driver’s license and own a vehicle. • Flexibility to work on call if emergencies arise outside of working hours. • Proficiency in basic hand and power tools • Knowledge of plumbing, electrical, drywall, carpentry, painting, mechanical and HVAC systems, etc. • Certification or permit for one of the professional trades, an important asset. • Computer literacy and technical skills in this area • Experience in budget management and expense tracking, an asset • WHMIS certification, an asset • Excellent communication is required. Ability to speak other languages is considered an asset • Actively championing diversity and inclusion • Commitment to providing impeccable customer service • Professional attitude and strong communication skills • Ability to listen attentively, understand well and solve problems adequately. • Ability to work and act independently, using judgment when assessing difficult situations. • Excellent problem-solving skills. • Motivated person with a courteous attitude, ready to take up challenges and aware that any task is important. • Superior organizational and time management skills and the ability to multitask / prioritize while working to tight deadlines. • High and recognized level of integrity, diplomacy, discretion, and confidentiality • Available to move between the different properties in the portfolio. • Excellent communication is necessary. The ability to speak other languages is considered an asset. • Ability to speak other languages is considered an asset. • Actively championing diversity, equity and inclusion to create an environment of belonging


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