$6 - $8 Posted:
Job Description
Toronto, Ontario M5V 3L9 Posted February 20th, 2026
Looking for more job opportunities? Click here
Job Type: Full Time
Job Category: IT
Job Description
Mainframe DevOps Support
Toronto, ON - Onsite
Total Experience: 6-8 years
Required Skill Set:
- Serve as the first point of contact for Mainframe-related support tickets submitted via the DevOps Jira Service Desk or ServiceNow.
- Assess, categorize, and prioritize incoming tickets, ensuring accurate logging of the issue details and the actions taken.
- Perform initial diagnostics and troubleshooting to resolve simple issues or escalate complex problems to the appropriate Mainframe or Helios support teams.
- Work closely with the Helios team to address issues related to the Helios on Jenkins (Helios V1) pipeline, as applicable.
- Keep ticket submitters informed about the status of their issues, providing regular updates and clear communication throughout the resolution process.
- Adhere to the established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for ticket resolution times.
- Collaborate with application teams, system programmers, and other stakeholders to implement solutions and prevent recurring issues.
- Document resolutions in the knowledge base to aid in the swift resolution of future incidents.
- Contribute to the continuous improvement of the Mainframe support process by participating in post-incident reviews and suggesting enhancements to the ticket handling procedures.
- Maintain awareness of and compliance with RBCs IT security policies and data governance standards.
- Qualifications Work experience in Mainframe support.
- Strong technical background with experience in Mainframe technologies such as zOS, DBB, JCL, COBOL, ASM, CICS, IMS, Db2, ADFz, RACF and related tools.
- Hands-on experience with various tools in the DevOps space, including but not limited to Jenkins, UCD, SonarQube, GitHub Actions
- Experience with IT service management platforms like Jira Service Desk and ServiceNow.
- Knowledge of ITIL service management practices, particularly incident and problem management.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Ability to work in a team environment and collaborate with cross-functional teams.
- Detail-oriented with strong organizational skills to manage a high volume of tickets and tasks.
- Willingness to participate in on-call rotation and provide after-hours support as needed.
Required Skills
CLOUD DEVELOPER
ENGINEERING ARCHITECT
ENVIRONMENT SUPPORT ANALYST
EPIC GRAND CENTRAL CADENCE ANALYST
FULLSTACK DEVELOPER WITH GCP
GCP DOMAIN ARCHITECT
NET BACK ENGINEER
PERFORMANCE ARCHITECT
PYTHON DEVELOPER
SALESFORCE COMMERCE CLOUD CONSULTANT
SENIOR NETWORK ENGINEER
SQL APPLICATION DEVELOPER
SR. GOLANG DEVELOPER WITH KUBERNETES