Key Holder- Apparel

Full Time
  • Full Time
  • Vaughan

Bass Pro Shops


Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.


  • Provide supervision and leadership to the team members of the department, in partnership with the manager
  • Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
  • Foster the growth and development of team members by training various standard operating procedures and processes
  • Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
  • Perform administrative tasks related to their assigned department
  • Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
  • Promote company programs to team members and customers
  • Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
  • Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Assist in other areas of the store when business needs dictate

  • Qualifications:

  • Two or more years of supervisory experience in a sales or service environment is preferred
  • Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
  • High school diploma or equivalent is preferred
  • Ability to evaluate customers’ needs and make recommendations based on needs
  • Ability to provide superior customer service and exceed customer’s expectations
  • Ability to use good judgment and logic
  • Experience in a related field or outdoor lifestyle
  • Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
  • Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

    Accommodations are available upon request during the assessment and selection process.


  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Bass Pro Cares Fund

  • Bass Pro Shops


    To apply, please visit the following URL: