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IT Support Analyst: Advanced Second‑Level Tech Specialist

University of Ottawa

Ottawa, Canada

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Job Description

A Canadian educational institution in Ottawa is seeking a technical support specialist to provide second-level support services. In this role, you will manage hardware and software issues, train clients, and document solutions. Candidates must possess a degree in Computer Science or a related field, have at least 3 years of technical support experience and be bilingual in French and English. This position requires strong analytical skills and knowledge of networking protocols within a collaborative environment.
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