IT Service Desk Analyst

Job Description

Brief Description
The
IT Service Desk Analyst
plays an essential role in supporting and maintaining IT service operations, assisting users, and driving system enhancements. This position is actively involved in advanced system administration, automation initiatives, cross-functional projects, and decision-making responsibilities that require strong technical expertise and professional judgment.

The role extends beyond standard business hours, as the analyst may be required to address after-hours issues, support system rollouts, and help ensure continuous system availability. This is an
onsite position
based at our
Edmonton, AB
corporate office and requires up to
30% travel
to other provinces to support business needs.

Technical Support & Troubleshooting

• Serve as the escalation point for complex incidents and service requests.
• Perform deep-dive diagnostics and root cause analysis for recurring issues.
• Support advanced troubleshooting across networking, operating systems, and business applications.

System Administration

• Manage and maintain endpoint management tools, antivirus platforms, and patching systems.
• Administer Active Directory, Exchange, and Office 365 environments.
• Create automation scripts to streamline support workflows.
• Conduct access reviews and manage user privileges.
• Assist in incident response and implement remediation plans.

Project Support

• Participate in or lead IT rollouts, migrations, and infrastructure upgrades.
• Coordinate with vendors and internal departments during implementation efforts.
• Document technical procedures and provide training to team members and end users.

Cross-Functional Collaboration

• Liaise with department heads to assess IT needs and recommend solutions.
• Evaluate new technologies and contribute to strategic planning.
• Maintain asset and configuration documentation.

Requirements

• 3+ years in a technical support or systems administration role.
• CompTIA A+
• Strong understanding of Windows OS, networking, and enterprise tools.
• Experience with scripting languages (PowerShell, Python).
• Familiarity with ITIL principles and ticket management systems.
• Ability to work independently and handle confidential matters.

Summary
Where Potential Powers Progress
At Sunbelt Solomon, we believe progress starts with people — their ideas, their expertise, and their drive to make energy work better. With more than a century of combined experience, we deliver full-lifecycle power, energy, and automation solutions across the Americas.

From our 39+ locations and a team of over 1,600 skilled professionals, we serve nearly every industry with the people, products, and insight needed to keep the electricity running. Our solutions span low-, medium-, and high-voltage systems, covering the complete electrical lifecycle, from design and engineering to operation, maintenance, modernization, and sustainable decommissioning. We're known for our expertise in remanufacturing electrical equipment, including transformers and switchgear, and for providing flexible, reliable temporary power rental solutions. Through the Sunbelt Solomon family of brands, including Trinity Power, Magna IV Engineering, and Power Solutions Group, we combine deep technical field experience with advanced engineering and turnkey project delivery.

Together, we help customers optimize performance, extend asset life, and achieve sustainability goals while building a more resilient, efficient energy future. At our core, we're powered by people — innovators, engineers, technicians, and problem solvers — all working together to deliver energy solutions that move industries forward.

Mission, Purpose, Vision & Core Values
In developing our mission, purpose, vision and core business values, we engaged in a thoughtful process that incorporated the combined principles of our family of companies and reflects our commitment to valuing our history and investing in our people, services, and products.

Mission:
Through a culture of integrity, bold innovation, and customer-centricity we create value for our partners and team members with safe and reliable electrical power solutions and services.

Purpose:
To enhance the lives of our team members and partners through sustainable products and services in the communities we serve.

Vision:
To be the leading provider of customized electrical power solutions and services.

Core Values

• People: The core of our success.
• Safety: It's in our DNA.
• Strategic: We forge our own future.
• Sustainability: Industry leaders in power distribution life cycle management.
• Performance: Delivering excellence at every opportunity.

Company Benefits
The organization offers a comprehensive, highly competitive benefits package to employees who work 20 hours per week or more. Benefits include but are not limited to medical, dental, vision, FSA/HSA, RRSP with company match, life insurance and disability, paid vacation, sick time, and holiday. Temp employees are not eligible for company benefits.

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-Employment Screening
Following an offer of employment all candidates are required to complete a background check prior to being cleared to start employment.