IT Operation Analyst

Full Time
  • Full Time
  • Toronto

Tata Consultancy Services

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Skills and Responsibilities:

• Ensure change activities are performed on time, minimizing risk to the service/business environment.

• Monitor resources to ensure availability associated with business applications and technology.

• Identify, resolve, or escalate service delivery issues and/or complaints.

• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery.

• Maintain proficient knowledge of technology components, applications, clients/customers and business services.

• Prioritize activities to ensure time invested is appropriate to the availability impact.

• Provide seamless integration of activities and processes, recognizing system interdependencies.

• Act as an information source to colleagues, business partners and clients/customers.

• Incident Communication to our TS and Business partners

• Respect TDs technology delivery practices, standards, project management disciplines.

• Ensure prompt and timely updates to service issues and follow through on outstanding problems.

• Prioritize and manage own workload to deliver quality results and meet timelines.

• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

• Participate in knowledge transfer within the team and business units.

• Experience performing work on some aspects of application and systems support.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period.

We invite you to continue to apply for other opportunities that match your profile.


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