Position Details
What You Will Do
Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace Assist with the collection of data for departmental reporting Offer support for ongoing departmental projects and initiatives Meet Key Performance Indicators (KPI’s) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided Who You Are
Post-Secondary education completed, University preferred 1-3 years of exceptional customer service experience Previous experience in a call centre environment Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation Strong teamwork and analytical skills Excellent communication skills, both verbal and written *Work from home* option is available
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates.
Therefore, you must be and remain fully vaccinated as a condition of employment.
