Hire Intellect
Job Title: Technical Analyst – Service Desk
Job Type: Contract; Full-Time
Location: Hybrid, Multiple Locations (Canada)
About the Company:
Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country.
Responsibilities:
- The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.
Requirements:
Required Experience
- Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or an equivalent combination or education and experience
Required Skills:
- Comfortable with a variety of basic software solutions
- Good communication, time management
- Demonstrated ability and willingness to learn new tools
- Dependable and reliable
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes
Nice to Have:
- Bilingual