Housekeeper - Worldmark Victoria Resort

Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

A Housekeeper

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations.

Essential Job Functions

Responsibilities include, but are not limited to:

• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms and is responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests. Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Strips linen in room and makes beds. Maintains and stocks housekeeping carts. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, marks, or carries linens. Disposes of garbage in the units. Assists with Common Area cleaning while waiting for units to be assigned. Observes precautions required to protect resort guests and guest property, and reports damage, theft, and found articles to supervisors. (60% time)


• Maintains positive customer and associate relationships: Responds appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handles guest issues to resolution in effort to improve the guest experience and escalates any outstanding guest inquiry or concern to management that may require additional monitoring or follow‑up. Makes appropriate service recovery recommendations. Promotes teamwork and quality service through daily communications and coordination with other departments. (10% time)


• Ensures compliance with: Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)


• Builds a “Count On Me” Culture: Continuously exhibits the company’s Count on Me philosophy; is responsive to the needs of guests, associates and everyone they come into contact with on the job, is respectful in every way; delivers a great experience. (10% time)


• Performs other duties as needed. (5% time)

Travel Requirements

Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.

Minimum Requirements and Qualifications

Education

• High School diploma or equivalent preferred

Training requirements

• N/A

Knowledge and skills

• Detail oriented with organizational skills


• Familiarity with cleaning products and equipment


• Ability to read and comprehend routine instructions, short correspondence and memos


• Ability to give high priority to customer service


• Maintains a professional appearance and a can‑do, positive attitude towards all guests and staff


• People oriented and able to work independently or with others as needed

Technical Skills

• Knowledge of general cleaning concepts


• Knowledge of cleaning chemicals


• Experience with cleaning tools and equipment

Job experience

• Six months related housekeeping experience preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

Compensation

Generally starting at $22.50 per hour. The actual hourly rate of the candidate selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.