HCMS Change Management Lead

Job Description

At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits. Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

About The Role

The Change Management Lead is responsible for developing and executing strategies to ensure successful adoption of the Human Capital Management System (HCMS) across the City of St. Catharines. This role will lead organizational change initiatives, stakeholder engagement, and training programs, driving user adoption and minimizing resistance. The Lead will work collaboratively with project teams, leadership, and end-users to facilitate seamless transitions to new processes, technologies, and business practices.

What You’ll Be Doing

• Develop and implement change management strategies and plans aligned with project objectives and organizational goals.


• Conduct change impact assessments to understand implications for individuals, teams, and the organization.


• Identify and engage Change Champions across departments to support the change journey.


• Design and deliver communications that build understanding, acceptance, and ownership of new processes and systems.


• Monitor and measure change adoption and effectiveness, providing regular progress updates and recommendations for adjustments.


• Identify and assess risks and resistance to change, developing mitigation strategies.


• Provide guidance and support to project teams and leaders on change management best practices.


• Develop and execute a comprehensive training plan for all user groups.


• Collaborate with subject matter experts to ensure training materials reflect the perspectives and needs of staff.


• Assess training effectiveness and adjust programs as needed to maximize user proficiency and confidence.


• Facilitate workshops, knowledge transfer sessions, and readiness assessments.


• Create targeted communications for all stakeholders, ensuring clarity and consistency in messaging.


• Develop feedback mechanisms (e.g., surveys, focus groups) to capture input and address concerns throughout the project lifecycle.


• Foster a culture of transparency, collaboration, and continuous improvement.

What's Required

• University degree in Business, Human Resources, Communications, or related field.


• Five (5) years of relevant experience influencing others in a professional capacity, preferably in Human Resources, Organizational Development or Communications.


• Proven experience developing and executing change management and training plans.


• Certification in Change Management (CMP, Prosci, or equivalent) is an asset.


• Strong knowledge of change management principles, methodologies (e.g., ADKAR, Prosci), and tools.


• Excellent communication, facilitation, and interpersonal skills.


• Proven ability to work collaboratively and analytically in a problem‑solving environment.


• Experience conducting skills gap analyses and creating training materials.

Job Details

Job ID: 2026-76

Pay Rate: $84,029 to $98,316

Hours: 35 per week

Schedule: Monday to Friday, 8:30 AM to 4:30 PM

Location: St. Catharines, ON

Work Mode: Hybrid (less than 50% remote)

Employee Group: Non‑Union

Position Type: Temporary, Full‑time

Duration: 18 months

Application Deadline: Until filled – jobs listed as ‘open until filled’ may close at any time.

Other Requirements

Ability to travel between City work locations. Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What’s In It For You

• Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.


• Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.


• Learn & Grow: Access training and development funds to take your skills to the next level.


• Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.


• Secure Future: Join the OMERS pension plan with employer‑matched contributions.


• Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.

Additional Information

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca.

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.