Guest Service Representative
InnVest Hotels GP Ltd
Moncton
Job Description
Job Description
Job Description
Primary Responsibilities:
- Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with reservation center.
- Handles departmental accounting of monies, receipts, guest accounts and other
forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. - Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Health and Safety:
- Follow hotel safe work procedures and policy, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
- Report all injuries or illnesses to a supervisor or manager immediately.
- Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.
How to Apply
Ready to start your career as a Guest Service Representative at InnVest Hotels GP Ltd?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?â–Ľ
This role is with InnVest Hotels GP Ltd in Moncton.
Is this a remote position?â–Ľ
This appears to be an on-site role in Moncton.
What is the hiring process?â–Ľ
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
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