General Manager, Ottawa

Job Description

Job Description

Job Description

Job Type: Full-time

Location: 2065A Robertson Rd, Ottawa, ON K2H 5H9

About the Role: General Manager

Fairgrounds is looking for a dynamic, organized, and people-driven General Manager to lead operations at one of our growing club locations. In this role, you'll be responsible for delivering a best-in-class member experience, managing day-to-day site operations, leading a high-performing team, and overseeing all aspects of the site's programming, scheduling, and financial performance.

If you thrive in a leadership role, have a passion for racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want you on our team.

Key Responsibilities

Leadership & Staff Management

• Train, supervise, and schedule all site staff
• Foster a positive, inclusive, and collaborative team culture
• Conduct regular performance check-ins and provide ongoing coaching and feedback
• Maintain clear internal communication and ensure staff alignment with Fairgrounds' service standards

Site Operations

• Own and manage day-to-day site operations to ensure a clean, safe, and organized facility
• Become a membership expert taking a membership sales approach to optimize club revenue and operations
• Execute daily walk-throughs and proactively address any site issues or operational gaps
• Implement and refine operational processes to improve efficiency and member satisfaction
• Act as the primary on-site contact for escalations and incident management
• Become the liaison for selected club ambassadors
  

Programming & Scheduling

• Input and oversee court schedules and programming (e.g., open play, round robins, clinics)
• Ensure programs align with member needs and brand goals
• Monitor participation and gather feedback to continually improve programming
  

Business & Financial Oversight

• Manage the location's P&L, meet performance targets, and track KPIs
• Process payroll accurately and on time
• Support retail sales through effective inventory management and team coaching
• Ensure all transactions are processed accurately via POS systems
  

Member & Community Engagement

• Act as the face of Fairgrounds at your location
• Build relationships with members and local community groups
• Address member concerns with professionalism and care
• Track and analyze member satisfaction data to guide service improvements
  
  

Qualifications

• Minimum 23 years of experience in a management or supervisory role
• Experience in hospitality, fitness, sport, or recreation environments is preferred
• Proven ability to lead, motivate, and develop a team
• Strong organizational and problem-solving skills
• Financial acumen and comfort managing budgets and payroll
• Familiarity with scheduling, POS, or facility management software
• Passion for customer service and community-building
• Interest or experience in racket sports (pickleball, padel, tennis, etc.)
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays
  
  

Schedule

• 40 hours a week on-site
• Includes morning, evening, and weekend availability
  
  

We appreciate all applicants for their interest in joining our team, but only those selected for an interview will be contacted. Fairgrounds is an equal opportunity employer. We value diversity and foster an inclusive environment for all employees and applicants. We celebrate different backgrounds, perspectives, and experiences, and believe they contribute to the richness of our company culture.