General Manager, Operations Planning & Support

Full Time
  • Full Time
  • Mississauga
  • 200 - 250
  • Salary: 200 - 250

Electrical Safety Authority

Electrical Safety Authority (ESA) has a clear mandate from the Ontario government. Everything we do aims to improve electrical safety for the public. To do this, we anticipate, understand and prevent electrical-related harms.

To learn more about Electrical Safety Authority and how we are keeping Ontario safe, please visit

Job Summary

The General Manager is responsible for providing leadership, direction, and management to the field and Region office staff of the Electrical Safety Authority. They are responsible for planning, directing, implementing, and promoting electric public safety programs in their respective Region.

The successful candidate will be part of the strategic planning process and ensure that issues specific to the represented Region are discussed and considered to enhance the operation of the Region and the health, safety, and morale of all employees in the Region.

The Manager will be accountable for managing and operating the electrical inspection business in high-density residential, commercial, industrial, rural, and remote settings. They will be responsible for executing all work programs and ensuring a balance between revenue received and expenses incurred.

Key responsibilities include:

  • Provide guidance to staff in remote work sites, oversee field offices, and resolve technical, safety, administrative, and personnel issues.
  • Advises on electrical inspection issues, including safety code interpretations, inspection performance, procedures, policies, wiring and installation approvals.
  • Annually monitor and assess inspection effectiveness and recommend adjustments to the Region inspection plan, considering changes in the marketplace, customer expectations, and government and corporate policies.
  • Establish processes for dealing with non-compliant electrical installations, including investigations, legal action and prosecution, and ensuring security.
  • Represent ESA to the customer, contractors, LDCs and all other stakeholders.
  • Recommend revisions and additions to the Ontario Electrical Code and implement measures to ensure consistent application of the Electrical Safety Code.
  • Provide technical information regarding electrical safety and inspection requirements to external sources, such as customers, manufacturers, consulting engineers, contractors, distributors, and retailers.
  • Resolve customer complaints related to service delivery, fees, policies and other issues while mentoring Customer Service Representatives to enhance customer satisfaction.

Who Are You?

The successful incumbent for this position will first hand knowledge of the Electrical Safety Authority and requires knowledge of electrical engineering theory, as well as related mathematics, circuits, and physics.

  • A college diploma or a university degree in a related field.
  • Experience in directly managing front line staff and remote work locations.
  • Must have a track record, which demonstrates personal effectiveness with front line and trade staff, preferably in a unionized environment.

Why Join ESA?

ESA is one of Ontario’s leading employers. By joining our team, you will enter a safety and development-focused environment. We will build on your strengths, appreciate your diversity, provide opportunities for your development and challenge you to be your best.

We offer:

  • A diverse team of empowered professionals working together to achieve common goals
  • Competitive compensation
  • Comprehensive pension and benefits plans
  • Employee recognition programs
  • Professional development
  • Work-life balance and Employee Assistance Program

Please be advised that in relation to all job postings on this webpage, accommodation for persons with disabilities is available throughout the recruitment process upon request in accordance with requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act please send your request to

COVID-19 Requirements:

The Electrical Safety Authority COVID-19 Vaccination Procedure requires ALL ESA employees to be Fully Vaccinated against COVID-19 prior to date of hire. This is a condition of employment for all employees at ESA to perform their employment responsibilities. Individuals who cannot be vaccinated due to substantiated grounds (medical or other protected grounds under the Ontario Human Rights Code) may ask ESA to validate the exemption and request an accommodation for these rare circumstances. If approved, they will be subject to additional health and safety measures.



To apply, please visit the following URL: