General Manager, Canada

Job Description

General Manager, Canada

Victoria, BC, Canada

Full Time On Site

Reports to the CEO & CFO

Relocation Support Offered if Applicable

My client delivers biologics discovery and development services, integrating
in silico
and AI driven approaches into scientific delivery for small, mid and large pharma and biotech clients.

I'm hiring a GM to lead this site through their next growth phase. The Victoria site has exceptional scientific talent, a solid process foundation and a rapidly increasing client base.

As GM, you will:

• Own P&L, delivery performance and site scaling
• Drive the practical integration of AI and/or LLM tools into operations
• Optimize workflows
• Tighten execution discipline
• Evolve the operating model

The site has 30 FTEs and the role operates a fee-for-service, non GMP lab environment

Required Qualifications

• 15 years experience of management experience including business performance, P&L ownership, budgeting, forecasting, margin management and cost control.
• 5+ years in a CRO, CDMO or fee-for-service biologics services environment
• 8 years of experience leading leaders
• Experience implementing AI and LLM tools in operational or scientific service settings, with a clear view of where they add value and how to drive team-wide adoption.
• Proven track record optimizing and scaling operations in high-growth environments, evolving processes, systems, and org design to handle increasing volume and complexity.
• Strong ability to manage competing priorities, allocate time and resources effectively, and keep multiple initiatives moving without sacrificing quality or follow‑through.
• Solid change management experience, including scaling teams, embedding operating discipline, and improving performance during rapid growth.
• Demonstrated success leading software rollouts in scientific operations, from adoption and training through stabilization.
• Strong client‑facing leadership across program reviews, delivery communications, and issue escalation.
• Experience working in a fee‑for‑service, non‑GMP laboratory environment.

Preferred Qualifications

• Experience applying AI and LLM tools to enhance operational reporting, program tracking, and workflow efficiency in scientific or professional services environments.
• Familiarity with AI use cases in biologics R&D, including in silico modeling, computational biology, and AI‑assisted experimental design.
• Experience working across multiple sites and geographies, with close collaboration alongside EU‑based teams.
• Proven ability to set and manage site‑level priorities amid competing client commitments, resource constraints, and delivery timelines.