General Manager

Full Time
  • Full Time
  • Mississauga
  • 200 - 250
  • Salary: 200 - 250


Friday, March 22, 2024

YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as a General Manager now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry’s best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

WHAT IS OTG?. OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.


By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.OTG has introduced Dayforce Wallet, which allows Crewmembers to make everyday payday by using the pay they’ve already earned to cover expenses before their next paycheck.


Position Summary:

The OTG General Manager is the management leader in our OTG units; this position is responsible for all day to day restaurant and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management and the maintenance of all policies and procedures in the restaurants and Cibo Markets.


Promotes an attitude of pride, cooperation, and success in the Unit

Accountable for ordering process and overall unit budgets in the unit

Accountable for all cost and sales projections on a weekly basic

Ensure cost-effective and efficient staffing and adherence to labor budgets.

Accountable for unit scheduling managers as well as crewmembers

Provides leadership to the managers and crewmembers in the Unit

Accountable for establishing and maintaining high standards for food quality and customer service

Directs the managers and crewmembers to achieve company standards

Administrates and follows-up management and crewmember training

Assigns and defines areas of responsibility for the managers, establishing and settling deadlines.

Directs the team toward achieving the Unit’s financial goals

Maintains a positive work environment for both the management team and staff

Provides a workplace free from hazards, following all safety policies set forth by the company.

Accountable for leading the recruitment FOH staff

Accountable for knowing and understanding the crewmember handbook and CBA and communicate the OTG policies and procedures with consistency

Over sees CIBO Markets in assigned quadrants

Complete other tasks assigned

Qualifications and Education Requirements


Degree in hospitality or culinary field is preferred

Q ualifications:

Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts

1 – 3 years of retail experience (convenience store) a plus

Proficient knowledge of P&L budgeting and forecasting

Strong culinary background and fine dining experience is a plus

Commitment to service of customers, crew, co-workers and management

Demonstrated dependability, personal drive and leadership, ability to lead by example

High level of integrity, work ethic, passion, and commitment to OTG value

Ability to train, delegate, coach, and aid in the development of crewmembers

Excellent verbal and written communication skills

Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

OTG Management LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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