General Adjuster and Claims Administrator

Job Description

Position Details

Transportation and Infrastructure - Government of Newfoundland and Labrador

Reporting to and supporting the Director of General Insurance and Financial Analysis, the General Adjuster and Claims Administrator is an Internal Adjuster responsible for the administration and management of insured and uninsured claims for core Government and property and commercial general liability claims related to Government entities. This position also ensures the protection of government assets, employees and the general public through the implementation and monitoring of appropriate risk management measures. This position primarily manages claims of varying complexity for property, boiler and machinery, marine, commercial general liability, and aviation losses. The incumbent also acts as a backup for auto and other road hazard claims administered by the other General Adjuster and Claims Administrator in the Division and shares claims workload with this other position, as required. This is accomplished through liaison with senior managers, employees, members of the general public, insurance brokers, external insurance adjusters, solicitors, contractors, and other stakeholders, as required. The position provides professional advice and direction on various risk, insurance and loss issues; conducts risk assessments; makes recommendations with follow-up; and prepares reports to aid in the development of risk management strategies. Other related duties as required.

Screening Criteria
Undergraduate Degree in Business. Equivalencies will be considered.
Experience adjusting commercial claims involving various insurance lines such as property, boiler and machinery, marine, commercial general liability, aviation and automobile.
A Level IV Adjuster's License.
A Chartered Insurance Professional (CIP) designation or equivalent.
A Canadian Risk Management (CRM) designation. (asset)
Experience in managing self-insured retention. (asset)

Assessment Criteria
Knowledge of claims adjusting and insurance policy interpretation.
Knowledge of risk management practices.
Sound analytical and research skills.
Negotiation and stakeholder engagement skills.
Ability to effectively exchange information.
Ability to independently manage time and tasks.
Professionalism.

Conditions of Employment
Conditions of Offer
A valid Class 5 Driver's License.
A valid Level IV Adjuster's License.
Use of a personal vehicle with proof of Business Insurance.

Conditions of Acceptance
1. Travel throughout the Province, often on short notice, will be required.

Information for Applicants
For more information about this opportunity please contact Ken Curtis, Director of General Insurance and Financial Analysis, at or .
The Government of Newfoundland and Labrador values inclusion, diversity, equity and accessibility, and a workplace culture that benefits from varying ideas and lived experiences.
Accommodations and alternate assessment formats are available upon request at any stage of the recruitment process by contacting , or toll free at Video Relay Service (VRS) calls are welcomed.
We are committed to providing an inclusive recruitment process with a focus on removing barriers. For common potential accommodations and adjustments during the recruitment process, click here. Accommodation information will be kept confidential.
Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada.
Applications must be received by the closing date stated in the job posting.
It is the responsibility of applicants to submit a resume that clearly demonstrates the required screening criteria outlined in the job description.
Applications must contain current contact information, including phone number, mailing and, e-mail addresses.
Application information must be factual, complete and current, to date of submission.
This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.