Field Service Technician

Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Drives & Motors Service Operations Mgr

Your Role And Responsibilities

As a Field Service Technician, you will be responsible for delivering high‑quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.

The work model for the role is: hybrid.

This role is contributing to the Low and Medium Voltage Drives Service Team in the Central Canada region.

Responsibilities

• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.


• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.


• Troubleshoot, Commission (Start‑up) and Service Low and Medium Voltage drives.


• Responsible for providing technical support/service to customers during the complete life cycle of the equipment. Engineering service may include identifying and correcting hardware/software discrepancies, on-site or via telephone, pre‑sale, or post‑sale.


• Evaluate, select, and apply standard technical methods, processes, and criteria, using judgment in making minor adaptations and modifications.


• Responsible for own work, either as a member of a team or independently, and may provide work direction to technicians or associates on projects.


• Is part of a field P&L operation, balancing customer satisfaction and profitability.


• Develops expertise in multiple product lines.


• Identifying new service business opportunities in close cooperation with customers and ABB teams.


• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Our team dynamics

You will join a team of professionals where you will be able to thrive in delivering solutions and services ensuring our customers get the most out of their investment.

Qualifications For The Role

• Bachelor’s Degree in Electrical Engineering or Technologist Diploma in Electrical Technology.


• Minimum of 5 years experience with installation and maintenance of industrial control systems, including, low voltage and medium voltage drives, PLCs and HMIs.


• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.


• Must be able to work in a multi‑disciplined service environment often under pressure filled conditions.


• Technical communication skills in English including the ability to write reports and speak effectively before customers or employees. (French in an asset)

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision‑making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non‑discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $73,275 and $107,470 annually. This position is a replacement of a current role.

Employment Equity Statement

• Women


• Indigenous peoples


• Members of visible minorities


• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self‑identify during the application process.