Prime Hires
Our client, a leader in transportation services is seeking a Field Services Technician responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. The right candidate for this position will independently manage all aspects of on-site installations, upgrades, remedial activities and preventative maintenance for devices and systems based on documented processes and procedures. They will also be responsible for developing and maintaining a high level of customer satisfaction throughout the service delivery process.Responsibilities:System installations, including system hardware, electrical connection s and sub-assemblies (parts).· Setting up equipment and components· Performing site inspections of installations· Providing commissioning support both pre-installation and post-installation· Supervising, participating in and reporting on tests performed in the field· Providing warranty and post-warranty supportPerform quality checks and full functionality tests on all systems.· Supervising and/or performing all tests required by contract· Scheduling and/or performing preventative maintenance work· Providing documentation and logs of all preventative workRepair, troubleshoot, modify and test equipment.· Repairing subassemblies at a workbench· Scheduling maintenance work· Tracking defective parts, shipments and repairs· Performing upgrades on equipment· Preparing repair reports· Providing extensive quality support during all phases of device testingProvide coaching and support for customer personnel.· Introducing the customer to the organization’s offerings which can improve efficiencies and operations· Supporting staff on both the use and functions of all equipment· Demonstrating recommended maintenance procedures using hands-on methodologyProvide on-call support as required· Covering scheduled on-call rotations providing on-site emergency service with short notice· Responding to customer troubleshooting callsMaintain accurate, ethical reporting of appropriate business documents.· Updating service delivery systems as required· Service activity follow-up· Activity-based time reporting· Timely completion of installation and related reports· Managing email communications· Timely and accurate submission of expenseQualifications:· Must always maintain a valid G driver’s license per the company policy· HS Diploma or equivalent· 2-4 Years or more relevant experience in the installation, maintenance and repair of electromechanical equipment· Experience in warehouse administration· Has the ability to stand, squat and bend for prolonged period of time· Proficient in handling small parts and tools· This position requires travel to customer and non-customer sites within the assigned local territory, as well as 20% or more of their time to travel in support of projects outside their assigned territory.Employment DetailsFull-time, PermanentCompetitive salary plus bonus, benefits and RRSP matching contribution
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