Field Service Representative II

Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions
**Job Description**
As part of the Thermo Fisher Scientific team, youu2019ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worldu2019s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
As a Field Service Representative II at Thermo Fisher Scientific, you''ll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you''ll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
**Requirements:**
Advanced Degree, no prior experience required, or Bachelor''s Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Experience with ultra-high vacuum systems and high voltage equipment preferred
Excellent customer service and communication skills, both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Ability to read and interpret technical documentation and schematics
Valid driver''s license and ability to travel up to 50-75% within assigned territory
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English required; additional languages beneficial
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals
**Compensation**
The salary range estimated for this position based in Canada is $62,100.00u2013$93,150.00.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.