Estimator

Job Description

Abouts US:

What started as a small, family-run home builder has grown into a dynamic, multi-division company with a team of 50+ dedicated professionals across 7 thriving office locations. Our long-standing success is driven by a commitment to quality, innovation, and a collaborative team culture and we’re looking for passionate individuals to help shape the next chapter of our story.

RESPONSIBILITIES

• As an Estimator, your primary responsibilities will include:
• Serve as the primary liaison with vendors, insured clients, adjusters, engineers, building inspectors, and internal teams (administration, accounting, project managers).
• Lead the full lifecycle of claims—from intake and on-site inspection through emergency response and potential rebuild.
• Accurately assess property damage and create clear, detailed, and profitable restoration estimates aligned with company KPIs.
• Interpret construction drawings, specifications, and trade quotes and invoices, to support scope accuracy and cost control.
• Conduct on-site evaluations, including moisture readings, photographs, sketches, and documentation.
• Issue purchase orders (POs) and coordinate the timely delivery of required materials and services.
• Manage and maintain all project-related documentation in software systems, ensuring compliance with internal and external reporting requirements.
• Participate in on-call rotation for after-hours emergency services
• Ensure strict adherence to all building codes, health and safety regulations, and labour and human rights legislation.
• Coordinate periodic visit with project manager to examine progress and provide oversight to track claim progress to maximize project profitability, communications, and timelines
• Review and approve job costs, upload invoicing, and coordinate closely with the administration team.
• Maintain organized tender documentation and track compliance metrics across platforms.
• Use company-required systems to complete estimates and project documentation accurately.

REQUIREMENTS

• To be considered for the Estimator position, you must have:
• Minimum of 3-5 years of experience in emergency restoration (fire, water, wind, ice)
• High School Diploma
• Current IICRC accreditation preferable
• Valid license with clean driving record
• Bondable
• Excellent analytical skills and a strong accountability mindset
• A solid knowledge of the restoration industry
• Fluent in English (spoken and written)
• Good communication, multi-tasking, organization, and decision-making skills
• People’s skills - must be able to remain calm and resolve difficult situations.
• Knowledge and experience of computer and technology skills (Email, Excel, MS Word, Outlook)
• Preferable knowledge of Xactimate, XactAnalysis, Encircle, DocuSketch, PSA, etc.
• Take initiative in resolving client concerns with professionalism, urgency, and care, ensuring customer satisfaction throughout the process.
• Note: We specifically prefer professionals with a deep understanding of preserving existing structures in the restoration industry.

QUALIFICATIONS

• To be considered for the Estimator role, you should have:
• Expertise in restoration services, particularly in fire, water, wind, and ice damage
• Ability to make quick, informed decisions under pressure
• A collaborative, proactive approach to working with teams across departments
• Accountability to ensure the highest standards are maintained in every project
• Strong organizational skills to coordinate multiple tasks in high-stakes situations
• Critical thinking and a proactive, accountability-driven mindset
• A willingness to understand the operations of the business
• A collaborative and team-oriented approach
• A desire to grow, learn, and apply new skills
• Has a customer-driven mindset, ensuring that clients are fully supported from the initial estimate through to the conversion of estimates into jobs sold
• Ensure own behavior and the behavior of others is consistent with ethical standards and aligns with the values of Refined Restoration Group
• Establish and maintain positive working relationships with others both internally and externally.
• Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Understand and respond to the needs of internal and external clients to meet or exceed their expectations within Refined Restoration Group parameters.