Blue Ocean
*We’re looking for tech-minded problem solvers who don’t back down from a challenge!*Our client is a leader in big-data mining, and as part of our tech support team you’ll work directly with their customers. This is a dynamic role that requires flawless multitasking as you interface with support engineers and customers to troubleshoot and resolve basic tech support issues.How do you know you’re the right fit?. First of all, your comfort zone is the unknown: new, unique errors don’t scare you – they speak to you!. You love the thrill of working through a problem and ironing out all the technical kinks.
Not only that, you thrive on showing others “how-to” and love the satisfaction of knowing you’ve helped someone solve their problem.*Here’s the Deal: This is a full time, permanent position starting March 27, 2024.* Hourly rate of pay is $17.50.* Full-time training is from March 27, 2024 to April 5, 2024. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully-online classroom.* This is a job with regular evenings and weekends. Your schedule will be based on 40 hours per week. The program is open between 7:00am to 11:00pm, Monday to Sunday.
To be considered, you need to be available for 8-hour shifts that fall within those times. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this likely isn’t going to work for you.* We will provide all the equipment you need. You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair.* NOC code 64409.*What We Offer: Health, Dental, and Vision Benefits at 30 days.* Life Insurance.* Group RSP with matching contribution option.* Free employee & family assistance program for legal, financial, and health support.*What You’ll Do: Provide excellent phone and email tech and customer service support to enterprise-level customers needing assistance with their data mining accounts and licenses.* Reach out to customers regarding upgrades.* Work diligently through cases and recognize when to hand off to a technical engineer if you can’t resolve the issue.* Stick to established processes and procedures (as you use your mad problem-solving skills!).*What You’ll Likely Have: Aptitude for working with tech: you likely have some formal education or work experience in a technology field.* Demonstrated strength in problem solving & resource navigation.* Strong communication skills – walking others through steps and sharing and explaining product features and functionality is your forte.* High level of attention to detail.* Proven ability to convey complex ideas simply and clearly (both verbally and in written communications) to a highly professional business environment.Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people.
If that doesn’t align with who you are, we encourage you to look elsewhere for work.Job Types: Full-time, PermanentSalary: $17.50 per hourExpected hours: 40 per weekBenefits:* Dental care* Employee assistance program* Extended health care* Paid time off* RRSP match* Vision care* Work from homeFlexible Language Requirement:* French not requiredSchedule:* 8 hour shiftApplication question(s):* This role requires you to have a smart device to log onto our VPN. This can either be an iPhone, android, iPad, or tablet. Please confirm if you have a smart device.* Are you legally entitled to work in Canada?* Why are you interested in working at Blue Ocean?Experience:* technical support: 1 year (preferred)Work Location: RemoteExpected start date: 2024-03-27