Director of Retail Operations

Full Time
  • Full Time
  • Mississauga
  • 125 - 150
  • Salary: 125 - 150

OSL Retail Services


It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

About the role:

We are seeking a passionate, driven Director of Retail Operations to lead our organization’s continued pursuit of excellence. The successful candidate will be accountable for maintaining and improving our teams Quality Metrics, driving accountability, ethical practices, trust, and consumer satisfaction. In addition, this candidate will also manage a group of sales team support personnel.

What you’re responsible for:

  1. Develop and manage the successful execution of all Quality focused programs to ensure achievement of Quality Scorecard targets
  2. Work closely, day to day, with our client Marketing and Operations teams to establish and manage the regional/national scorecards
  3. Develop the KPI metrics that will measure the effectiveness of the FAST administrators
  4. Responsible to develop provincial programs to grow individual, team leadership growth plans
  5. Working closely with cross-functional teams to ensure successful execution of all programs
  6. Provide daily, weekly, monthly performance reporting to our client
  7. Ensuring project deadlines and deliverables are met
  8. Various other duties and projects as required

What to expect:

Flexibility to work various schedules including days, evenings, and weekends
Willingness to travel on a national scope, overnight travel may be required

To be successful and join our team:

  1. Post-secondary degree in Business, or a related field
  2. 5-7 years of experience in operations or related fields
  3. Ability to communicate clearly and effectively in different forms and with different audiences
  4. Problem-solving, negotiation, and project management skills
  5. Strong in PowerPoint and presentation creation abilities
  6. Ability to establish and build effective relationships and a proven track record of team leadership
  7. Ability to analyze and interpret data using spreadsheets and data visualization software
  8. Ability to travel throughout Canada approximately 30% of the time
  9. Honesty, high integrity, personal accountability, and a passion for the success of the brand, the team, and personal career growth

What we offer:

Competitive base salary +bonus
RRSP matching program
Vacation plus additional flex days
Comprehensive health, dental and life benefits
Training and development opportunities to grow your career
Named one of Canada’s Best Managed Companies
A supportive workplace culture and work environment
Employee development programs



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