Director of Operations

Job Description

Director of Operations



Drive strategic impact in a national leadership role based in Canada. This full-time Director-level position focuses on operations, HR, and people leadership within a purpose-driven nonprofit environment. Leverage your experience in systems-building, compliance, and inclusive culture to empower 2SLGBTQIA+ communities.



What is in it for you:




• Salary between 80K-90K, based on experience.


• Permanent, full-time position of 37.5 hours per week.


• $1.600 annually to support transportation, mental health services, and remote work expenses


• $600 per year for professional development, plus up to 4 paid days to participate in training.


• 4 personal days per year.


• 4 weeks of vacation, including time off during the winter holiday break.


• Monthly stipend of up to $100 to cover cell phone and internet costs.


• Flexible schedule, Monday to Friday, 9-5 pm, with occasional evening work during events or key periods (e.g., Pride season).


• Hybrid work, 1–2 days per week at a coworking space in downtown Montréal.


• Opportunity to contribute to a nonprofit organization actively supporting 2SLGBTQIA+ communities across Canada through inclusive, mission-driven work.



Responsibilities:



Operations & Organizational Infrastructure

• Develop, manage, and improve systems, processes, and policies that ensure operational efficiency and clarity.


• Lead annual planning cycles, cross-functional coordination, and internal documentation.


• Oversee CRM, HRIS, internal tools, workflows, and vendor relationships.


• Ensure compliance in areas including privacy, data governance, and risk management.


• Embed accessibility and inclusive practices across operations, events, and workflows.



Finance & Compliance

• Collaborate with the Finance Manager/Bookkeeper on budgeting, forecasting, and financial controls.


• Manage approvals, expense policies, internal financial reporting, and documentation.


• Track deliverables and reporting for grant compliance.


• Uphold strong internal controls to support financial transparency.



People, HR & Culture

• Lead HR functions such as recruitment, onboarding, contracts, performance management, and offboarding.


• Maintain up-to-date employment policies, handbooks, and compliance documents.


• Coach managers on team development and performance.


• Foster a culture rooted in belonging, empowerment, accessibility, and pride.


• Coordinate internal training related to compliance, safety, and leadership.



Cross-Functional Leadership

• Serve as a member of the leadership team, guiding organizational planning and decisions.


• Partner with Directors across Programs, Events, Partnerships, and Marketing to align systems.


• Lead internal communications to ensure alignment and transparency.



Additional Expectations

• Domestic travel up to 10%.


• Flexibility to work occasional evenings during events, Pride season, or conferences.


• Other duties as required.



What you will need to succeed:




• Bachelor's degree in a relevant field or equivalent experience.


• 5+ years of experience in operations, HR, people operations, nonprofit management, or a related field.


• Experience designing and managing operational systems and internal workflows.


• Strong understanding of HR practices, employment standards, and organizational development.


• Proficiency in budgeting, financial coordination, or nonprofit financial oversight.


• Familiarity with CRMs, HRIS platforms, and project management tools.


• Experience with grant reporting, compliance, or risk management.


• Excellent organizational, project management, and communication skills.


• Bilingual in English and French to support internal team communications, manage HR processes, and ensure compliance with employment standards and documentation across both official languages.


• Flexibility to adapt in a dynamic nonprofit environment.


• A demonstrated commitment to equity, inclusion, and uplifting 2SLGBTQIA+ communities.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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