Digital Communications Coordinator, Brand Communications

Job Description

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Services, Level A

Job Title

Digital Communications Coordinator, Brand Communications

Department

Manager | Brand | Brand and Marketing

Compensation Range

$5, $8,323.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

March 4, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

March 15, 2027

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Digital Communications Coordinator, Brand Communications works to support the operations of UBC's institutional brand channels and brand management activities. Working collaboratively across Brand and Marketing, the Communications Portfolio, and the University, the Digital Communications Coordinator's primary focus is the rollout of the new UBC-Vancouver Digital Signage Service.

This is a fixed-term position with no possibility of extension.

Organizational Status

The Digital Communications Coordinator, Brand Communications reports to the Associate Director, Brand Communications, and works collaboratively with a cross-disciplinary team of communications, marketing, technical development, and creative staff within Brand and Marketing and the Communications Portfolio, as well as internal and external stakeholders across the university.

Work Performed

The Digital Communications Coordinator, Brand Communications is primarily responsible for managing the rollout of the new UBC-Vancouver Digital Signage Service. This includes:

• Configuration of the digital signage system (TelemetryTV) for end-users

• Advising clients on best practice and standards for effective digital signage

• Consultation on the integration of digital signage into communications strategy

• Development of UBC-specific training resources

• Work with internal design and digital teams to build content templates and configure system applications

• Managing digital signage content submissions and managing a curated set of campus-wide content

• Develop and document standard operating procedures for ongoing support and maintenance of the digital signage system

Other responsibilities include, but are not limited to:

• Manage Metadata and quality assurance for UBC's Digital Asset Management (DAM) system

• Acts as a liaison for the UBC Communicators Network and communications communities of practice

Consequence of Error/Judgement

The position must be able to work independently and exercise independent judgement in managing brand communications issues and priorities. Actions and decisions are expected to consider the goals and resources of the University and the Communications portfolio, including as they pertain to brand communications and engagement strategies.

Poorly executed operations and projects can result in loss of stakeholder support, ineffective communications, and/or inefficient use of resourcing and budget and could have a significant impact on the brand equity and reputation of the University.

Supervision Received

This position operates cross-functionally within and outside of Brand and Marketing and the Communications Portfolio, and reports to the Associate Director, Brand Communications. The position will also work closely with other communications professionals at UBC, vendors, and other staff from across the university as needed. This position also works independently within established guidelines and standards.

Supervision Given

This position may oversee the work of internal and external contractors/vendors, and co-op and/or work learn student placements.

Minimum Qualifications

• An undergraduate degree in a relevant discipline with ongoing professional development.
• Minimum four years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity and inclusion.

Preferred Qualifications

• Experience working with Digital Signage/Digital Out of Home systems in both content management and hardware support

• Demonstrated ability to support projects, manage timelines, resources, working to meet multiple competing deadlines

• Comfortable making recommendations to decision makers

• Experience working in a large, complex organizational environment

• Demonstrated ability to work effectively with digital content producers (writers, designers, photographers, videographers) and technical specialists (ex. Audio-Visual hardware specialists)

• Experience with project management/work tracking tools, software, and methodologies

• Experience with common communications tools and platforms (ex. Adobe Creative Suite, Canva, Wordpress) and office productivity tools (ex.g. Office 365 suite).

• Experience with technical writing and creating user documentation

• Knowledge of the University and its policies, goals, issues, and mission a definite asset

• Excellent communication skills, both verbal and written

• Demonstrated willingness to learn and continually upgrade skills

• Ability to work effectively and collaboratively within a team environment. Exceptional service orientation and interpersonal skills. A positive and collaborative attitude with a willingness to go above and beyond when needed.

• Demonstration of effective communication through active listening and appreciative inquiry and is open to providing and receiving timely, constructive feedback.

• Listens to, encourages, and expresses creative and innovative ideas.

• Open to experiment and improvise with new ways of approaching processes, tasks, or problems.

About Us

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at

.