Department Manager

Job Description

<p><p>Join to apply for the <b>Department Manager</b> role at <b>MEC</b></p>
<p>We’re currently looking for a Department Manager to join our team at MEC!! MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as a Department Manager, you’ll be there to lead our teams to make it happen.</p>
<p>Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, Snowsports and travel. You’ll manage a team of people who support our members in planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.</p>
<p>You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favorite thing was about working for MEC, and the overwhelming answer was “the people.”</p>
<h3>The Opportunity</h3>
<p>As a Department Manager, you’ll make MEC a great place to visit and work at. You’ll be a major part of managing store operations, supporting MEC’s strategic direction, and delivering on business objectives that include exceptional member satisfaction levels. You’ll play a key role in building a high-performing crew of staffers and an engaging culture. If you love the outdoors, leading teams and connecting with people, this is the role for you.</p>
<h3>What a Day In The Life Looks Like</h3>
<ul>
<li>You actively promote the principles, culture, vision and purpose of MEC to all store staffers.</li>
<li>Ensure store operations are efficient, consistent and deliver an awesome member experience.</li>
<li>Identify store hiring needs, manage recruitment and selection, and stick to budgets for payroll expenditures.</li>
<li>You have regular check-ins with all store staff to keep communication open and to gather feedback on staff satisfaction. You take actions to foster a positive workplace culture that’s in line with MEC values.</li>
<li>The store’s visual presentation is in tip‑top shape, and that it helps deliver an outstanding experience for everyone who steps inside.</li>
<li>Create a healthy, safe work environment for staffers and people in our store.</li>
<li>You’ll be constantly learning about new products, technology and features.</li>
<li>Above all, you help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.</li>
</ul>
<h3>You Might Be Who We’re Looking For</h3>
<ul>
<li>Enjoy working with a diverse, inclusive, hands‑on, collaborative team.</li>
<li>Minimum 5 years of experience working in a large volume retail environment managing a large roster of staff.</li>
<li>Passionate about the outdoors and have a "can do" person who likes to learn new things.</li>
<li>Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.</li>
<li>Good natured, outgoing welcoming vibe and genuinely like helping people.</li>
<li>Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.</li>
<li>You can lift 50 lb. and walk 10,000 steps per day.</li>
<li>Multi‑tasking is your middle name. You’re well organized when lots is on the go.</li>
<li>You have demonstrated skills in handling ambiguity, effective communication, managing conflict, and driving results in a retail setting.</li>
<li>You’re curious about gear and want to learn more – we’ll provide training to build your skills.</li>
</ul>
<h3>What Do We Offer</h3>
<ul>
<li>More than just a job. We love what we do, and we offer to share our passion for outdoors.</li>
<li>Competitive salary and bonus program.</li>
<li>Staff discount and pro deals (amazing deals straight from vendors).</li>
<li>Equipment demonstration program – it’s like a free gear rental program for staffers.</li>
<li>The chance to spend time with your peers through field experience programs, and to live our purpose to get active outside.</li>
<li>Lots of training and product knowledge.</li>
<li>Competitive benefit package including:</li>
<li>Health benefits (medical and dental), life insurance</li>
<li>Employee matching group Retirement Savings Plan (RRSP).</li>
<li>Paid sick days.</li>
<li>Tuition reimbursement program to expand your knowledge and skills.</li>
<li>Paid volunteerism.</li>
<li>Growth opportunities.</li>
<li>An amazing, collaborative team – people are what make MEC an incredible place to work.</li>
</ul>
<h3>Job Details</h3>
<ul>
<li><b>Seniority level:</b> Mid‑Senior level</li>
<li><b>Employment type:</b> Full‑time</li>
<li><b>Job function:</b> Sales and Business Development</li>
<li><b>Industry:</b> Retail</li>
</ul></p>
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