Data Analyst

Full Time
  • Full Time
  • Toronto

Raise



Data Analyst

Location: Toronto, ON – Hybrid (Once a week)

Contract Length: 6 Months with possibility for extension.

We at Raise are hiring a Data Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

As a Data Entry Clerk, you’ll use strong computer skills to ensure accurate records and databases while playing an important role in our client’s data systems.

We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Responsibilities:

  • Train and optimize the chatbot’s NLU model in collaboration with Data Scientists.
  • Monitor and evaluate model performance, making iterative adjustments to improve accuracy and handle complex conversations
  • Conduct rigorous testing to ensure the chatbot meets performance expectations
  • Analyze user queries and conversations to identify patterns, trends, and areas for improvement.
  • Use data analysis techniques and coding skills to automate the process of identifying common pain points, misunderstandings, and gaps in the chatbot’s knowledge base.
  • Collaborate with conversational designers to refine conversation flows, improve response accuracy, and enhance the overall customer experience
  • Identify opportunities for process improvement in the chatbot development and maintenance lifecycle.
  • Provide feedback and guidance to non-technical stakeholders on aspects related to AI training, chatbot performance, process improvement, and data analysis.

Candidate Requirements/Must-Have skills:


  • 5-7+ years of data analysis and quality aassurance experience
  • 1-2+ years of proven experience training a chatbot
  • Good understanding of machine learning and natural language processing (NLP)
  • Familiarity with agile methodologies
  • Familiarity with chatbot development platforms and tools (Google Dialogflow preferred)

Nice-To-Have Skills:

  • Hands-on experience with Google Dialogflow
  • Knowledge of conversational design techniques and best practices
  • Coding skills in a relevant programming language (e.g., Python preferred)
  • Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
  • Knowledge or previous training about process improvement methodologies like Lean Six Sigma, TQM, Reengineering, Value Stream Mapping.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/.


In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com


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