Customer Success Specialist

Job Description

Business Development Representative

Looking to build a career in sales? The Business Development Representative is responsible for triaging inbound inquiries, establishing customer relationships, and providing qualified, motivated leads to the Sales teams.

Content Strategist

The Content Strategist will support D2L with technical writing, localization, and content development to ensure our resources are user‑centric, culturally relevant, and technically accurate.

Account Manager

The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts. This role ensures long‑term customer success by managing renewals, expanding revenue opportunities, and fostering strong executive relationships. The Account Manager will act as a trusted advisor, aligning solutions to client business objectives and success metrics.

Customer Success Manager

As a Customer Success Manager, you lead as a strategic partner with customers to drive measurable outcomes, operational efficiency, and long‑term growth through the effective use of D2L’s Brightspace platform.

Customer Success Specialist

As a Customer Success Specialist, you lead as a strategic partner with customers to drive measurable outcomes, operational efficiency, and long‑term growth through the effective use of D2L’s Brightspace platform.

Director of Tax

The Director of Tax is accountable for the strategic leadership, governance, and execution of D2L’s global tax function. This role sets the long‑term tax strategy, oversees global tax compliance and reporting, ensures strong tax internal controls, and provides executive‑level tax guidance to support D2L’s business objectives and international growth.

Global Event Manager

The Global Event Manager is responsible for planning and executing high‑impact event experiences that engage audiences and support marketing and business objectives. As part of D2L’s Global Events Team within Marketing, this role includes the planning and execution of Fusion, our global annual user conference, while also supporting other events in the North America region, and collaborating closely with global and regional stakeholders. You will lead the end‑to‑end execution of D2L proprietary and third‑party sponsored events, delivering experiences that generate leads, influence pipeline, strengthen brand momentum, and showcase D2L’s customers, products, and services. This is a 16‑month contract position that offers the opportunity to take ownership of a key event in the market while gaining exposure to global programs, stakeholders, and best practices.

Growth Marketing Manager

We’re looking for a hands‑on, data‑driven Growth Marketing Manager to accelerate our user and revenue growth. This role is ideal for someone who has strong PLG experience and wants to help build a hybrid sales‑assisted (SLG) motion as we scale.

Performance Marketing Manager

The Manager, Performance Marketing leads the execution and optimization of digital marketing campaigns across paid media, ABM, search, and social channels. This role manages a team of specialists, driving performance improvements and supporting the Director, Digital Marketing in developing and implementing strategies that generate leads, pipeline, and revenue. The Manager is responsible for day‑to‑day operations, campaign management, and cross‑functional collaboration to ensure alignment with broader marketing and business goals.

Full‑time

Full‑time

Career Development Opportunities

Whether you’re seeking a co‑op opportunity or your first job out of school, you won’t find a better place to grow your career than D2L. Our mission is to transform the way the world learns. What better way to accomplish this goal than adding early talent to our team? Learn and grow with like‑minded industry professionals while contributing to our learning innovation platforms.

Are you actively hiring for all positions listed on your website?

Yes! We are actively recruiting for all of the positions listed on our Careers page. There are multiple openings for some of the positions listed. When an opportunity has been filled, we will remove the job posting from the website.

What can I expect in the assessment portion of the interview process?

Not all of our roles include an assessment piece. However, if the role you are applying for includes an assessment, you can expect to prepare an assignment or presentation that will be presented/reviewed by a panel interview. To provide you with learning opportunities, your interviewer(s) will share feedback in the interview.

What happens to my resume after applying online?

Your online application will be immediately added to our database to be viewed by the hiring manager or and Talent Acquisition team. While we use technology to organize our hiring database, all resumes are reviewed by a real live D2Ler for consideration.

We directly contact all applicants whose qualifications meet our needs for the position. Your application will remain in our database for at least six months and may be considered for positions that come up in the future. We strive to provide all applicants with a decision on their application to D2L as soon as possible, regardless of outcome.

How can I prepare for my phone interview at D2L?

So you have been selected for a phone interview – what’s next? Check out how our very own D2L Moose prepares for a phone interview with D2L!

What is D2L’s interview process?

At D2L, we aim to run a standardized interview process to allow you to assess and learn more about D2L. This is the typical interview process you can expect, however the process may vary depending on the role you are applying for.

Technical

This is the typical interview process you can expect for Software Developer and Software Test Developer.

• 30 minute Phone Interview with a member of the People and Culture team (resume review)


• 30 minute Technical Screening Interview (code review and coding question, using whatever coding language you are most comfortable in)


• 2 hour Technical Interview


• 1 hour Hiring Manager Interview


• References and Background check

Non Technical

• Phone Interview with a member of the People and Culture team (resume review)


• Hiring Manager/Peer/Senior Leader Interview


• Assessment: Scenario/Presentation/Take Home Assignment


• Hiring Manager/Peer/Senior Leader Interview